VP of Professional Services


Seeking remote VP of Professional Services to lead a cross-functional team of management and technical consultants. Apply now if you are a clear and organized thinker and able to focus on the “big picture” in a fast moving technical environment.

VP of Professional Services

$ 200k USD/year  $ 100 USD/hour   40h/week   Remote Position   Long-term

We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications companies. As the VP lead, you will be responsible for deploying complex consulting services in the telecommunications field by managing the implementation of professional services projects. The right fit will be someone with a proven track record of serving telecommunications customers.

 
 
Why Crossover?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
WHAT YOU'LL BE DOING
INTERESTED? APPLY NOW!

As a VP of Professional services you will:

  • Lead a professional services team of 100+ individual contributors

  • Be responsible for the overall delivery of the customized solutions to clients. This includes managing an IT services team which includes project managers, solutions architects, and implementation consultants.

  • Be creative in appointing the right resource from your team, encouraging and managing the team to deliver success both technically, and personally

  • Manage projects with daily progress and weekly quantifiable results.

  • Set and manage client expectations by designing project work plans to meet changing needs and requirements

  • Establish yourself as the face of the business with our customers

  • Seek opportunities to increase customer satisfaction and deepen client relationships

ONLINE HIRING EVENT



A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.

 
 
KEY RESPONSIBILITIES

Evaluate, design, build, and integrate, solutions based on customer’s requirements

Increase utilization of the “Factory” model created by the SVP

Maintain reporting at all stages of the customization project

Ensure tasks are completed as required and any issues arising are dealt with in a professional manner

Create and manage project plans to help customers implement our software and services (includes activities such as kickoffs, implementation monitoring, data integration, planning/forecasting, SOW’s creation)

Hire, train and manage a Crossover-based team of IT professionals. You will measure your team’s performance using our own software-based tool to improve processes, staffing, and productivity in order to deliver customer success on every project while achieving productivity improvements of 25% QoQ

Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time

 
CANDIDATE REQUIREMENTS

Master’s degree in Engineering or Business related discipline

Pristine spoken English

+15 years of total experience in Engineering, R&D or professional services

+5 years of experience in a Senior professional services lead role for telecom companies

Extensive experience designing, implementing and delivering customized software solutions to telecom companies

Demonstrated knowledge of hardware, software, networks and architecture

Strong experience managing a team of +100 individual contributors

Seasoned consulting experience in the telecommunications industry

Skilled at working with technical project managers, engineers and developers to guide their weekly outcomes

Experience in managing multiple $5M-$10M complex consult services across more than a single product

Extensive experience being accountable for project delivery success

Strong operational, project management, consulting technology and process improvement skills

Excellent written and verbal communication skills with the ability to present at an executive level

 
CAREER PATH
YES - YOU WON'T STOP HERE!

Services Level Manager VP SVP
Job Title Project Manager VP of Professional Services SVP of Professional Services
Compensation $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Team Size 10-15 Individual Contributors 3-5 Project Managers and total team of 30-50 5-10 VPs and total team of 250-500
Revenue Responsibility Deliver projects worth $2-5M/yr Deliver sets of projects worth $5-10M/yr Deliver sets of projects worth $50M/yr
Role Type Customer Facing - often onsite Customer Facing - often onsite Customer Facing - often onsite
Core Deliverables $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Job Title (at typical previous job) Project Manager, Customer Delivery Manager, Software Engineering Manager Program Director, VP of Services, VP of Consulting, VP of Delivery Partner, SVP of Services, CTO, CIO
A good fit for... Customer facing Project Managers at enterprise software companies with the following distinctions:

Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.

They are disciplined in defining, communicating and managing project scope with customers.

They are exceptionally organized and driven to ensure full accountability with stakeholders.

Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
Program Directors at enterprise software companies with the following distinctions:

Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.

Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team

Loves defining cross team and cross customer quality standards to ensure customer success.

Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time

Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.

They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.

They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.

They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
Core Deliverables Ensure all projects are in Green Status all times

Manage scope, human resource allocation and cross-training
Be accountable to customers for all project deliverables

Hire and grow IT Services Managers
Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M

Develop and implement higher-margin , customer-valued offerings
Management experience YES YES YES


 
 
THE HIRING MANAGER

carreer growth opportunities
WHAT YOU'LL LEARN
What will you learn as a VP of Professional Services at Crossover?

To Identify PS gaps and bring innovative solutions; How to handle complex services improving current performance; Deal with an international team.

What will be the challenges you face in your daily work?
Be flexible to handle with a company that is facing an incredible growth and several internal changes; Deal with different PS teams and gather qualified information for the GAP analysis;

Professional Services at Crossover is...
Our Professional Services is an expert consulting team that will provide business, techno-functional, implementation and strategic consulting across ESW companies portfolio using PS best practices.

What is the best thing about being a VPoPS?
A VP of Professional Services at Crossover will deal with several cutting-edge technology companies and complex issues which will take your professional skills to an upper level.

What did you learn now that you did not know before?
Several new processes and tools embedded in M&A evaluation process.

 
 
FAQs

 
 
 
 
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