VP of Professional Services


Seeking remote VP of Professional Services to lead a cross-functional team of management and technical consultants. Apply now if you are a clear and organized thinker and able to focus on the “big picture” in a fast moving technical environment.

VP of Professional Services

$ 200k USD/year  $ 100 USD/hour   40h/week   Remote Position   Long-term

Are you looking for a new challenge managing cross-functional teams and technical consultants? Do you want to work on challenging projects to identify, design and implement the best approaches to deliver turnkey services solutions to Fortune 500 and Global 2000 customers? Do you have proven success in management consulting and professional services leadership roles with a strong background in enterprise software services?

 
 
Why Crossover?
Be a part of the fastest growing private equity portfolio in the world. Join our rapidly expanding partner network. Support an expanding global network of clients. A key benefit of Crossover is that all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.
 
 
WHAT YOU'LL BE DOING
INTERESTED? APPLY NOW!

As VP of Services, you lead a cross-functional team of management and technical consultants. You collaborate with your Software Project Management team to ensure that engagements are properly defined and their scope effectively communicated to the customer.

You ensure that appropriate, qualified resources are allocated, and all facets of the team’s work are delivered professionally and extraordinarily according to the defined workflow.

You are expected to work with your teams to identify, design and implement the best approaches to deliver turnkey services solutions to our Fortune 500 and Global 2000 customers.

You work as part of a highly collaborative team, iterating on your work and providing peer reviews to teammates.

You should be a clear and organized thinker, able to find the essential patterns in work and focus on the “big picture” without being lost in the details.

 
KEY RESPONSIBILITIES

Hire, train and manage a Crossover-based team of 3-5 Software Project Managers.

Deliver projects worth $5-10M/yr with a Crossover-based team of 30-50 people.

Using Crossover’s software-based metric measurement, improve processes, staffing, and productivity to deliver customer success on every project, while achieving productivity improvements of 25% QOQ.

Create and manage engagement plans to help customers implement our software and services (includes activities such as kickoffs, implementation, data integration, facilitation of ongoing planning/forecasting processes, and delivery of periodic executive-level guidance on project decisions).

Be creative in appointing the right resource from the cross-functional organization, encouraging and managing the team to deliver success both technically, and personally.

Continually assess the extent to which each customer realizes the full potential of their engagement with our software and services, working with them to increase value over time.
 
CANDIDATE REQUIREMENTS

Bachelor’s degree in Computer Science, Management or similar disciplines required.

15+ years of related work experience, including managing technical engagements from concept to delivery in enterprise technology settings.

PMI issued PMP certification desired, with experience in both Agile and Waterfall methodologies.

Demonstrated experience in crafting complex Statements of Work (SOWs) that are flush with sufficient detail to drive requirements, and effectively define customer acceptance criteria.

Past, hands-on experience in actual fulfillment of technology implementations; while you won't be hands-on in this position, knowing how to roll up your sleeves with your staff is imperative.

Ability to focus and block out distractions in order to lock-in on a customer need, develop a solution and build confidence with stakeholders.

Skilled at working with technical architects, engineers and developers to influence and guide their communications, customer skills and technical delivery outcomes.

Passion for coaching, managing, and developing people.
 
 
And you can also register for one of the Next Week's Hiring Tournaments:

Register For A Tournament

What's a Hiring Tournament?
A Tournament is an Online Hiring Event and includes all testing for the role at the same day. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.
 
 
CAREER PATH
YES - YOU WON'T STOP HERE!

Services Level Manager VP SVP
Job Title Project Manager VP of Professional Services SVP of Professional Services
Compensation $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Team Size 10-15 Individual Contributors 3-5 Project Managers and total team of 30-50 5-10 VPs and total team of 250-500
Revenue Responsibility Deliver projects worth $2-5M/yr Deliver sets of projects worth $5-10M/yr Deliver sets of projects worth $50M/yr
Role Type Customer Facing - often onsite Customer Facing - often onsite Customer Facing - often onsite
Core Deliverables $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Job Title (at typical previous job) Project Manager, Customer Delivery Manager, Software Engineering Manager Program Director, VP of Services, VP of Consulting, VP of Delivery Partner, SVP of Services, CTO, CIO
A good fit for... Customer facing Project Managers at enterprise software companies with the following distinctions:

Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.

They are disciplined in defining, communicating and managing project scope with customers.

They are exceptionally organized and driven to ensure full accountability with stakeholders.

Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
Program Directors at enterprise software companies with the following distinctions:

Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.

Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team

Loves defining cross team and cross customer quality standards to ensure customer success.

Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time

Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.

They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.

They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.

They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
Core Deliverables Ensure all projects are in Green Status all times

Manage scope, human resource allocation and cross-training
Be accountable to customers for all project deliverables

Hire and grow IT Services Managers
Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M

Develop and implement higher-margin , customer-valued offerings
Management experience YES YES YES


 
 
THE HIRING MANAGER

carreer growth opportunities
WHAT YOU'LL LEARN
What will you learn as a VP of Professional Services at Crossover?

Identify PS gaps and bring innovative solutions; How to handle complex services improving current performance; Deal with an international team.

What will be the challenges you face in your daily work?
Be flexible to handle with a company that is facing an incredible growth and several internal changes; Deal with different PS teams and gather qualified information for the GAP analysis;

How would you explain what Professional Services is at our company?
Professional Services is an expert consulting team that will provide business, techno-functional, implementation and strategic consulting across ESW companies portfolio using PS best practices.

What is the best thing about being a VPoPS?
A VP of Professional Services at Crossover will deal with several cutting-edge technology companies and complex issues which will take your professional skills to an upper level.

What did you learn now that you did not know before?
Several new processes and tools embedded in M&A evaluation process.
 
 
FAQs

 
 
 
 
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