VP of Professional Services$ 200k/Year Remote Position Long-term
Are you able to manage a $30M/year business, interacting with IT professionals of the largest enterprise software companies around the world? Do you have a proven track record of serving Fortune 100/Global 2000 customers in the enterprise software consulting industry?
We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications and enterprise software companies. As the VP lead, you will be responsible for deploying complex consulting by managing a factory of repeatable high-quality services that deliver PS projects with top quality and predictable timeframes at a lower cost.
-Leonardo Rossi, VP of Professional Services
In our business, we set aggressive goals for our services, which are driven by our business needs. A VP of Professional Services is expected to lead their team towards achieving these goals, ensuring highest quality deliverables, producing value to our customers. Our management process is to set weekly targets with daily check-ins to ensure we are on track to achieving the quarterly results.
The VP of Professional Services will manage a team of 5-15 Software Engineering Managers and ensure the teams meets their targets and strive for continuous improvement. It is expected that you will be monitoring the team’s daily and weekly performance using our proprietary tools. Your responsibility is to identify obstacles and offer coaching to improve quality and productivity.
The VP of Professional Services will be expected to run deep-dives into problem-solving with their teams and leverage past technical expertise in Software Development, Quality Assurance, Advanced technologies and automated deployments using CI/CD tools.
This exciting opportunity allows those who can rise to the challenge, to integrate a factory-style approach to the acquisition, integration, and support of a variety of products in our vast and rapidly growing portfolio.
You will report directly to the Senior VP of professional services. Under his leadership, you will understand how our factory style approach allows creating unified processes that can be implemented across our portfolio and integrated into newly acquired companies.
You will be expected to:
Establish world-class standards and technical operations to produce consistent, high-quality deliverables across dispersed, global teams.
Hire, train and manage team of IT professionals and their managers.
Be able to define metrics to measure your team’s performance using our own software-based tool to improve processes, staffing, and productivity in order to deliver top-quality customer success on every deliverable while achieving productivity improvements.
Throughout your time with us, you will:
- Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows
- Utilize the productivity tool, WorkSmart Pro to manage a remote team and drive productivity to ensure customer success on every project
- Utilize data from WorkSmart Pro to drive quality to perfection and achieve 25% quarterly productivity improvements
- Document and communicate policies and procedures
As VP of Professional Services, you will learn what it takes to handle aggressive growth where we measure success on a daily and weekly basis.
You will keep the pace and operate at scale and learn how to onboard new acquisitions at a rate of 1 company/product per week. Your willingness to unlearn your traditional management style and learn how to use our own productivity management tool, “WorkSmart Pro”, will define your success managing a 100% remote and 100% international team.
To do so, we will provide you with a unique Worksmart Pro training for managers that include:
What it takes to measure success on a daily and weekly basis with proactive suggestions on how to take performance to the next level
Understand how focused and how intense your teams work on their tasks with real-time dashboards
Acquire the skills necessary for conducting deep dives to resolve problems with your teams using big data coaching
Identify top and bottom performers with a click
Coach your team on the importance of daily progress against quarterly set quantifiable goals which deliver real business value
How will the companies be split among VPs, based on the industry/size/…? What types of companies will I be managing?
As a VP you will be managing a set of software companies, but we do no clear splits based on Companies or verticals. Typically we do clear split based on processes. That's one of the things that makes our company different than most companies, where you get a region, or you get a customer, or you get vertical. In this role, your primary responsibility will be a process, and you will own that whole process that will also cover companies typically across multiple regions, multiple languages, multiple verticals. So, there won't be a clear split, to get a company or a set of companies; but a clear objective of continuously improving a process or a set of professional services processes.
Why are you not hiring internally? Are there any internal issues (cultural, political, etc.)?
We are hiring internally. If we have top performers of professional services qualified for the VP position, we would have them apply on Crossover and go through the interviewing process. When we recruit for the VP of Professional Services, we are comparing all candidates. It's an equal opportunity: external people can apply, as well as, internal candidates. We are making merit-based objective decisions about whom we think is going to be the best fit for this role.
Is there any travel required for the position?
There is some, but minor. Most VPs travel once or maximum twice a year. So, compared to typical companies, you can say it is zero travel. Mainly, because we’re the first fully remote organization and we travel for customer visits, but we do not travel or relocate for internal purposes.
Why is there so much growth so fast, what does this involve?
It involves the owner's appetite for growth. These Companies also believe that the organizational model which is in place allows for economies of scale the bigger they grow. Therefore with growth, the cost per unit of output will decrease.
What challenges will you face as a VP of professional services?
You must be flexible to handle challenges with a company that is facing an incredible growth and several internal changes. You will do this by collaborating with different PS teams and gather qualified information for the GAP analysis.