VP of Professional Services
$200,000 USD Per Year
$100 USD PER HOUR AT 40 HOURS PER WEEK
LEAD A DEEP BENCH OF TECHNICAL TALENT
DELIVER WORLD-CLASS SERVICES
WORK WITH TOP 1% OF GLOBAL TALENT
The Vice President of Professional Services is a customer-facing, senior-level role for someone with extensive experience leading technical teams in complex engagements with customers. Candidates for this position will have proven success in management consulting and/or professional services leadership roles with a strong background in enterprise software services. You must have the experience to establish deep, accountable relationships with senior leaders at our customers, and the technical depth to dive in across functions with our Project Management, Product, Engineering and Support teams. Working with 3-5 Project Managers, you’ll lead and drive productivity for a total team size of about 30-50 people and deliver projects valued at $5-10M in annual services revenue. This position has accountability for customer retention and services delivery to maximize customer success to increase revenues.
Most importantly, your senior leadership, communication and business acumen will make up the direct, trusted relationship with our customers.
You’ll do this with a world-class team of talent behind you, and have the opportunity to use your background to realize the success of your efforts measured directly by the customer relationships you drive.
It’s an exciting and unique opportunity. Is this you? Then you should apply today!
As VP of Services, you will lead a cross-functional team of management and technical consultants and interlock with your Software Project Managers to ensure that engagements are properly defined and their scope effectively communicated to the customer. You will ensure that appropriate, qualified resources are allocated and all facets of the team’s work is delivered according to the defined workflow in a professional and extraordinary manner.
You will be expected to work with your teams to identify, design and implement the best approaches to deliver turnkey services solutions to our Fortune 500 and Global 2000 customers.
You will work as part of a highly collaborative team, iterating on your work and providing peer review to teammates.
You should be a clear and organized thinker, able to find the important patterns in work and focus on the “big picture” without being lost in the details. The customer is your boss, and will determine your success.
Hire, train and manage a Crossover-based team of 3-5 Software Project Managers
Deliver projects worth $5-10M/yr with a Crossover-based team of ~30-50 people
Using Crossover’s software-based metric measurement, improve processes, staffing, and productivity in order to deliver customer success on every project, while achieving productivity improvements of 25% QOQ
Create and manage engagement plans to help customers implement our software and services (includes activities such as kickoffs, implementation, data integration, facilitation of ongoing planning/forecasting processes, and delivery of periodic executive level guidance on project decisions)
Be creative in appointing the right resource from the cross-functional organization, encouraging and managing the team to deliver success both technically, and personally
Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time
Bachelor’s degree in Computer Science, Management or similar disciplines required.
10-15 years of related work experience, including managing technical engagements from concept to delivery in enterprise technology settings
PMI issued PMP certification desired, with experience in both Agile and Waterfall methodologies
Demonstrated experience in crafting complex Statements of Work (SOWs) that are flush with sufficient detail to drive requirements, and effectively define customer acceptance criteria
Past, hands-on experience in actual fulfillment of technology implementations; while you won't be hands-on in this position, knowing how to roll up your sleeves with your staff is imperative
Ability to focus and block out distractions in order to lock-in on a customer need, develop a solution and build confidence with stakeholders
Skilled at working with technical architects, engineers and developers to influence and guide their communications, customer skills and technical delivery outcomes
Passion for coaching, managing, and developing people