VP of Professional Services$ 200k USD/year $ 100 USD/hour 40h/week Remote Position Long-term
We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications companies. As the lead, you will be responsible for deploying complex consulting services in the telecommunications field by managing the implementation of professional services projects. The right fit will be someone with a proven track record of serving telecommunications customers.
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As a VP of Professional services you will:
Lead a professional services team of 100+ individual contributors.
Be responsible for the overall delivery of the customized solutions to clients. This includes managing an IT services team which includes project managers, solutions architects, and implementation consultants.
Be creative in appointing the right resource from your team, encouraging and managing the team to deliver success both technically, and personally
Manage projects with daily progress and weekly quantifiable results.
Set and manage client expectations by designing project work plans to meet changing needs and requirements
Establish yourself as the face of the business with our customers
Seek opportunities to increase customer satisfaction and deepen client relationships
Evaluate, design, build, and integrate, solutions based on customer’s requirements
Increase utilization of the “Factory” model
Maintain reporting at all stages of the customization project
Ensure tasks are completed as required and any issues arising are dealt with in a professional manner
Create and manage project plans to help customers implement our software and services (includes activities such as kickoffs, implementation monitoring, data integration, planning/forecasting, SOW’s creation)
Hire, train and manage a Crossover-based team of IT professionals. You will measure your team’s performance using our own software-based tool to improve processes, staffing, and productivity in order to deliver customer success on every project while achieving productivity improvements of 25% QoQ
Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
YES - YOU WON'T STOP HERE!
|Job Title||Project Manager||VP of Professional Services||SVP of Professional Services|
|Compensation||$50/hr (~$100k/yr)||$100/hr (~$200k/yr)||$200/hr (~$400k/yr)|
|Team Size||10-15 Individual Contributors||3-5 Project Managers and total team of 30-50||5-10 VPs and total team of 250-500|
|Revenue Responsibility||Deliver projects worth $2-5M/yr||Deliver sets of projects worth $5-10M/yr||Deliver sets of projects worth $50M/yr|
|Role Type||Customer Facing - often onsite||Customer Facing - often onsite||Customer Facing - often onsite|
|Core Deliverables||$50/hr (~$100k/yr)||$100/hr (~$200k/yr)||$200/hr (~$400k/yr)|
|Job Title (at typical previous job)||Project Manager, Customer Delivery Manager, Software Engineering Manager||Program Director, VP of Services, VP of Consulting, VP of Delivery||Partner, SVP of Services, CTO, CIO|
|A good fit for...||Customer facing Project Managers at enterprise software companies with the following distinctions:
Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.
They are disciplined in defining, communicating and managing project scope with customers.
They are exceptionally organized and driven to ensure full accountability with stakeholders.
Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
|Program Directors at enterprise software companies with the following distinctions:
Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.
Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team
Loves defining cross team and cross customer quality standards to ensure customer success.
Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time
Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
|CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.
They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.
They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.
They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
|Core Deliverables||Ensure all projects are in Green Status all times
Manage scope, human resource allocation and cross-training
|Be accountable to customers for all project deliverables
Hire and grow IT Services Managers
|Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M
Develop and implement higher-margin , customer-valued offerings
WHAT YOU'LL LEARN
To Identify PS gaps and bring innovative solutions; How to handle complex services improving current performance; Deal with an international team.
What will be the challenges you face in your daily work?
Be flexible to handle with a company that is facing an incredible growth and several internal changes; Deal with different PS teams and gather qualified information for the GAP analysis;
Professional Services at Crossover is...
Our Professional Services is an expert consulting team that will provide business, techno-functional, implementation and strategic consulting across ESW companies portfolio using PS best practices.
What is the best thing about being a VPoPS?
A VP of Professional Services at Crossover will deal with several cutting-edge technology companies and complex issues which will take your professional skills to an upper level.
What did you learn now that you did not know before?
Several new processes and tools embedded in M&A evaluation process.
FOR THIS ROLE