VP of SaaSOps
$200,000 USD Per Year
$100 USD PER HOUR AT 40 HOURS PER WEEK
DRIVE RADICALLY DIFFERENTIATED ENGINEERING TEAMS
DELIVER TOUGH HIGH VALUE GOALS
WORK WITH TOP 1% OF GLOBAL TALENT
If you are a world-class SaaS engineering leader with the intellectual curiosity and desire to execute to a drastically differentiated cutting edge new software engineering and SaaS process; if you have a passion for metrics-driven approach to high quality SaaS Management; if you possess senior organizational leadership, combined with the deep technical experience necessary to manage SaaS Infrastructure for a portfolio of software companies generating $100M annually — this role is for you.
The Vice President of SaaSOps will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure. You will not be starting from scratch - as a result of the company’s aggressive acquisition strategy, a set of inherited SaaSOps activities already exist. Priority one will be to standardize, stabilize, and optimize these activities – all while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
Drive rigorous, regular product releases across multiple, complex Responsibilities of the role will include:
Manages all of the company’s customer-facing and internally focused SaaSOps environments and service delivery activities
Develops metrics to enable effective measurement of key performance indicators
Develops and manages quarterly SaaSOps budget
Develops long-range staffing and resource planning for organic and inorganic growth
Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams
Implement engineering management strategies to achieve world-class productivity and cost efficiency
Bachelor’s Degree in Computer Science (MS or PhD preferred) is absolutely mandatory.
At least 10 years of experience in IT Operations Management with at least 5 years of SaaSOps specific experience
Experience with high-end enterprise systems deployed in environments of Global 100 corporation complexity with millions of users
Cloud-based hosting experience with Amazon EC2 a significant plus
Experience with/or knowledge of CRM tools for tracking case/ticket lifecycle and KPI reporting
Proven experience in building high-performance teams and automatically enforced practices
Experience with building and managing globally dispersed teams