Vice President of SaaSOps$ 200k USD/year $ 100 USD/hour 40h/week Remote Position Long-term
We are looking for an experienced Senior SaaSOps Leader, who brings outstanding managerial, technical and hands-on capabilities to run a cloud-based infrastructure within a multi-million-dollar revenue enterprise with SaaS products.
The VP of SaaSOps should have the ability to multi-task, be organized to meet tight deadlines, ensure availability and uptime, and be extremely process focused to excel in a fast paced environment.
As a senior leader, you will be responsible for building and managing high-performance teams, running deep dives to resolve blockers and ensure the teams are delivering on daily tasks outlined in the weekly targets.
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The Vice President of SaaSOps will be expected to ensure the availability, uptime and cost optimization of our high-quality products. You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
You will be responsible for building out a globally dispersed technical operation using distributed teams and an ultra-efficient application hosting infrastructure. We have a set of SaaSOps processes and activities already in place. Your first priority will be to scale these activities – while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
At Crossover, we set high-quality bars and push for constant improvements, the Vice President SaaSOps activities will include:
Running deep-dives into weekly metrics and escalations
The building, developing, engaging and coaching a team from a global talent pool
Leading meetings to communicate team updates, process changes, and improvements
Leveraging your broad Technical Operations Management experience to raise the level of the team performance in an atypical fast paced environment
Manages all customer-facing and internally focused SaaSOps product environments and service delivery activities
Develops metrics to enable effective measurement of key performance indicators
Develops and manages quarterly SaaSOps budget
Develops long-range staffing and resource planning for organic and inorganic growth
Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams
Implement operations management strategies to achieve world-class productivity and cost efficiency
Our investment in you begins with an initial 30 day paid training program.
You will learn valuable fundamental skills around how to interview subject matter experts, determine which ideas are most important, and simplify these in writing as concise technical decisions. We build on these skills throughout the training and learn to combine them effectively to create applicable product specifications. And finally, you will tackle a capstone project under real-world working conditions.
Throughout your training, you will get daily feedback to accelerate learning and growth far beyond typical classrooms or training programs.
Our curriculum includes a number of bite-sized training videos where we explain how we design great software. Here’s an example where we show you how to make and validate Important Technical Decisions.
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
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