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VP of SaaSOps

We are looking for experienced leaders of software engineering teams. 


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VP of SaaSOps
$200,000 USD Per Year



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If you are a world-class SaaS engineering leader with the intellectual curiosity and desire to execute to a drastically differentiated cutting edge new software engineering and SaaS process; if you have a passion for metrics-driven approach to high quality SaaS Management;  if you possess senior organizational leadership, combined with the deep technical experience necessary to manage SaaS Infrastructure for a portfolio of software companies generating $100M annually — this role is for you.



The Vice President of SaaSOps will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure.  You will not be starting from scratch - as a result of the company’s aggressive acquisition strategy, a set of inherited SaaSOps activities already exist.  Priority one will be to standardize, stabilize, and optimize these activities – all while continuing to meet tight, daily SLAs.  Priority two will focus on long-term planning to drive continual improvement.


Key Responsibilities

  • Drive rigorous, regular product releases across multiple, complex Responsibilities of the role will include:

  • Manages all of the company’s customer-facing and internally focused SaaSOps environments and service delivery activities

  • Develops metrics to enable effective measurement of key performance indicators

  • Develops and manages quarterly SaaSOps budget

  • Develops long-range staffing and resource planning for organic and inorganic growth

  • Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions

  • Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams

  • Implement engineering management strategies to achieve world-class productivity and cost efficiency

Candidate Requirements

  • Bachelor’s Degree in Computer Science (MS or PhD preferred) is absolutely mandatory.

  • At least 10 years of experience in IT Operations Management with at least 5 years of SaaSOps specific experience

  • Experience with high-end enterprise systems deployed in environments of Global 100 corporation complexity with millions of users

  • Cloud-based hosting experience with Amazon EC2 a significant plus

  • Experience with/or knowledge of CRM tools for tracking case/ticket lifecycle and KPI reporting

  • Proven experience in building high-performance teams and automatically enforced practices

  • Experience with building and managing globally dispersed teams

  • International experience

Hierarchical level


Who Is Crossover?

Crossover connects the world's top talent with the world's best companies. We're re-inventing how people find long-term, challenging work, and how companies leverage the best talent in the world. We assemble teams of rockstars and provide playbooks and a platform, WorkSmart, to help teams and individuals continuously improve how they work.

We're creating a future where all high-skill jobs are in the cloud and big data helps people and teams be more productive. A future where brick and mortar offices are history. We believe the future of the workforce is global and will be built from teams collaborating from every corner of the world.

Crossover has more than 2,500 partners in 108 countries. Unlike freelancer or outsourced marketplaces, Crossover only offers long-term, multi-year projects or programs.

Hear more about our strategy and vision from our CEO, Andy Tryba: 


The Remote Life @ Crossover.

A key benefit of Crossover - and the cloud - is all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.

 Work from a home office or co-work at the many co-working spaces available to partners around the world

Work from a home office or co-work at the many co-working spaces available to partners around the world

We believe in equipping people to work where they can be the most productive and happy, with a commitment of 40 hours a week.

Crossover offers:







Step 1: Online Application

Start your application by creating an account and profile with Crossover, then uploading your resume and confirming your email address. From there, the Crossover platform will guide you through the remaining steps.


Step 2: Take the English and Fundamentals Test

We have a series of multiple-choice tests to check for the knowledge and skills needed for the role and an English exam where we ask candidates to upload a 2-3 minute audio submission. After this stage, you will receive an email invitation to the next step in the application process.

Step 3: Free Response Questions and CCAT Testing

In this step, we will ask you a series of free response questions that will simulate scenarios you are likely to encounter in the role. We find both the willingness to invest this time – coupled with the insights we derive from the answers – help us find the truly capable and passionate candidates. You may also be asked to make a presentation of your answers to demonstrate your communication skills. The free response section is an opportunity to preview the type of work you would be doing in the role and demonstrate your technical skills and abilities to hiring managers. The last free response question will invite you to complete CCAT testing. The CCAT measures cognitive aptitude or general intelligence, and tests an ability to solve problems, digest and apply information, learn new skills, and think critically.

Step 4: Join the Interview

The final step of the evaluation process is the marketplace interview. One of our hiring manager evaluators will speak with you on a video call to understand if you're the best fit for the position. In addition to technical and business questions about your current and previous roles and achievements, you may be asked about the answers you gave in your free response questions.

Step 5: Meet the Customer and Get Hired

If you successfully pass all stages of the evaluation process, you will have the opportunity to talk with hiring managers about the positions that are currently available. This is intended to be a two-way discussion where you can ask questions about the team, product, metrics, roadmap, etc. You can interview with as many hiring managers as desired and make the decision on which company or team best fits your interests and career goals.