Candidate Experience Representative

Do you have excellent English communication skills and public speaking experience? You will be running Crossover’s online hiring events in your region. Discovering new ways to engage and acquire IT professionals in your area will be part of your role

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Candidate Experience Representative

$ 60k/Year   Flexible   Long-term
Good fit for: Candidate Experience Representative

Do you have excellent English communication skills and public speaking experience? Do you enjoy creating great customer experiences? Are you interested in being part of a global IT company unique in its class working to attract the top talent in the world? Then this role is for you. As a Candidate Experience Representative (CER), your actions will have a direct impact on achieving Crossover's mission: Building a global community of the top 1% talent in the world.

The CER is responsible for the Candidate's entire application journey, from lead to opportunity. This role is key in Crossover's Sales Model as the CER is the face of the company towards its future partners.

As a CER, you will manage a diverse portfolio of roles, and interact with and form relationships with multicultural candidates from around the world. Our process follows a weekly cadence, where you will be agile and adapt to the fast-moving and constantly evolving model of work. You will be encouraged to bring new ideas to your team in order to streamline the processes and increase overall productivity.

, we have  full time partners from your country,   Let’s make it !

We're not accepting new candidates for this position at this time, but please check again later!
Meanwhile, you can review the following open roles:
L1 Customer Support Engineer - L2 Customer Support Architect - Knowledge Architect
Why Crossover?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.

As a Candidate Experience Representative (CER), your actions will have a direct impact on achieving Crossover's mission: Building a global community of the top 1% talent in the world.

The CER will manage an extensive portfolio of roles that Crossover is recruiting. On a daily basis, the CER will derive the new applicants within their pipelines, and be responsible for the candidates’ entire application journey throughout several layers of communication and follow-ups, including reaching out to candidates via email campaigns and phone and corresponding with internal stakeholders. The CER will be responsible for following the defined workflows and ensuring that the Marketing Qualified Leads converts into deliverable work units. 

The CER will track the Online Hiring Event registrants for their assigned events throughout the week, and prepare to conduct webinars on Saturdays. The preparation will include correspondence with the various stakeholders, preparing the presentation and content for the webinar, mastering the knowledge of their assigned roles to be able to conduct a live Q&A session, while ensuring compliance to meet the quality bar.

On a daily basis, the CER's strong analytical skills and in-depth knowledge of the roles & its requirements will enable him/her to drive the best candidates throughout the application journey.


As Customer Experience Representative, you will be responsible for:

Overseeing the end-to-end application journey to provide the best recruitment experience for your portfolio of candidates Cold calling hot inbound leads to convert them into successful applicants

Analyzing your sales performance (leads conversion) and designing your action plans to ensure consistency in meeting your targets

Owning and running Crossover’s online hiring events and turning them into the best employment experience for thousands of candidates around the world

Increasing conversion rates by using your ability to discover different engagement tools

Tracking the performance of multiple email and marketing campaigns

Evangelizing the concept of remote work


To be a great Customer Experience Representative you need to meet the following requirements:

Flawless English communication skills and public speaking experience will be the core requirements for success in this position

At least 3 years of experience in IT sales (including 1 year cold calling inbound leads)

At least 3 years of sales-related public speaking experience (conferences, seminars, webinars, etc.)

Someone who enjoys personal communication and will get personal satisfaction from helping others find the right position with our company

Someone who can quickly gain a familiarity with the requirements of the positions we are trying to fill, and convey that understanding to the candidates

Drive, charisma, and charm

Strong Analytical Skills and an advanced level of proficiency in Excel and Google Sheets

Comfortable using Skype, G Suite, Google Drive, and similar cloud-based tools for communication and work product

Having an eye for design and ability to create professional presentations for any audience

Connections in the IT industry will be considered a plus

Willing and able to work weekends and take some weekdays off instead

Experience with configuring and using high-quality broadcasting hardware equipment

Have access to the following hardware equipment:

Blazing fast internet connection (20+ Megabits/second)

High-end computers for showing videos (8+ GB RAM in an Apple Computer, or 16+ GB RAM in a Windows Computer, i5 or i7 multi-core or equivalent processor, high-end GPU)

1080p HD webcam

High-quality microphone with noise cancelling feature


In this role, you will learn how to use in-depth analytics tools to evaluate performance. You will master the art of attracting the top talent worldwide for 75 companies marketing more than 100 software products.

Our organization acquires one new software company per week, making us one of the fastest growing private equity businesses in the world. For someone interested in software M&A, this is a great place for practical experience

Relevant files and links
External resources
Recruiting is evolving as the digital world evolves. The following article provides excellent insights related to new trends in hiring that should be implemented along 2018.
Talent42 is a conference 100% focused on tech recruiting in the USA. This article covers how tech recruitment needs to evolve to attract the right talent and in which key aspects to focus on.
In the following video, you will find 5 useful tips for recruitment techniques using social media.

and Answers

  • Who does the Candidate Experience Representative report to?

    The CER will report to the Candidate Experience Representative manager.

  • What type of tools will I be using on the job?

    Zoom, Skype, G Suite (Google), Google Drive and other cloud-based communication tools such as VOIP.

  • What does success in this role look like?

    Driving Marketplace Qualified Leads to complete testing.

  • Will I be required to work weekends?

    Yes, Online Hiring Events are hosted on Saturdays and CER will be scheduled to work up to 3 Saturdays per month.

  • What time zone will I be required to work in?

    You will be able to work in your own time zone, but should be able to make necessary adjustments in accordance with the timezones of candidates you will need to contact. At least 4 hrs of your working time should also overlap with the team manager's.