SaaSOps Architect

Fully remote SaasOps Architect position for leading enterprise software company pioneering the future of work.

SaaSOps Architect

$ 60k/Year  ($ 30/Hour for 40 hours of productive work per week)  Remote Position   Long-term

The SaaSOps Architect will be a talented member of a team that is responsible for the infrastructure architecture and operations of multi-million-dollar revenue per year enterprise software product.

This role is similar to a Cloud Infrastructure engineering job. The ideal candidate will have hands-on experience in systems administration support of web-enabled service application environments and technologies.

Success will be measured by improving the teams 99% uptime commitment. The SaaSOps Architect will lead the cost and quality optimizations throughout the team and organization.

Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.

The SaaSOps Architect is responsible for providing seasoned and experienced support to both internal and external clients for resolving incidents and service requests. You adhere to internal processes for incident and service request resolution and change management through proper execution and documentation.

We are seeking for hands-on professionals who are comfortable reverse-engineering legacy products with manual build/deploy processes, ancient dependencies, fragile architecture, weak security and lack of scalability and performance.

You leverage your technical depth as a former engineer and architect to set high service standards for SaaSOps excellence. This position is 100% remote.


  • Deep dive on all outages and perform root cause analysis to improve the uptime.

  • Leveraging the change management process.

  • Drive continuous product improvement.


To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week Bootcamp training program. This is elite training taught by our top instructors.

Here’s what our graduates have to say about Bootcamp:

"I am very pleased to say that because of Crossover's unorthodox and unique way of transferring the knowledge through (Paired sessions, coaching sessions with CSMs), I have never been more confident in my technical skills and abilities for my role."
-Mikael F

"The CTO Bootcamp was another thing that motivated me. I wanted to see how CTOs across the globe work and learn from them."
-Javed Z

"I've been with the company since Aug (been part of the second Bootcamp) and since then I've learned SQL, databases, servers, tapes, other content management systems etc- and that's only been in 3 months. Usually when I'm in a new company, I learned a lot about their platform, their tools etc during the length of my time with them but never at this speed!"
-Monnaliza T

It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Bootcamp training is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.

A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.


Working with product outages, provide resolution and root cause analysis, including post-mortem description, protocol of the resolution and further mitigation/prevention actions

Products deployments and upgrades

Database consolidations and related issues

Build solutions to problems that interrupt availability, performance, and stability in our systems, services, and products at scale

Develop and maintain an in-depth understanding of the application, systems, database architecture, and the general application functionality of our products

Keeping the product operating documentation and knowledge base up-to-date

Overseeing product monitoring systems to provide swift responses to critical alerts to prevent product outages

Working in contact with other teams to ensure smooth and documented changes to all environments

Participating in cross-training, spreading your own knowledge and acquiring new products into your portfolio


Bachelor’s degree in Computer Science, MIS, or related fields

5+ years experience in systems administration support of web-enabled service application environments and technologies

1+ year experience in SaaS Ops / Tech Ops / Infrastructure Ops / DevOps

1+ year experience using infrastructure monitoring tools

Experience building and maintaining production systems on AWS using EC2, RDS, S3, ELB, Cloud Formation, etc. and familiarity interacting with the AWS APIs or strong VMWare / Azure experience

Strong experience administering Linux (Centos, RHEL, Ubuntu) systems

Knowledge of web application technology, including IIS, Tomcat, Apache, elasticsearch, nginx, haproxy etc

Good network and file system skills

Experience with monitoring tools

Experience with application performance assessment and improvement

Relative autonomy to pick up new skills

Demonstrated success as a problem solver, result-oriented, self-starter

Comfortable “working virtually” with teammates and customers around the world. We do a lot of Skype and video conferencing

Good proficiency in the English language

Nice to have:
• SHAREPOINT experience

• Experience with Docker

• Experience with Kubernetes

• Databases experience: MySQL, MSSQL, Oracle, PostgreSQL

• Scripting experience


Learn and Use Disruptive Technologies:  Crossover is your chance to learn cutting-edge new technologies in AI, Machine Learning, Big Data analysis, NLP, Cloud services etc and also know how and when to use them.  

Experience the Scale and Intensity: Crossover gives you an unprecedented visibility to the top technology companies throughout the globe and gives you an opportunity to work on multi-million dollar revenue products processing millions of transactions using revolutionary and radically differentiated processes in a high-intensity environment.

Continual Improvement: With our culture of setting SMART goals, you will receive candid feedback weekly instead of waiting for quarterly or annual reviews to help you take timely corrective actions for your overall learning and development.


Relevant Files and Links

These are some external resources you may find useful

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Sergey Pronin, interview about How ESW Capital & Crossover Build Infrastructure to Handle 100s of Software Products