SaaSOps Architect$ 60k/Year ($ 30/Hour for 40 hours of productive work per week) Remote Position Long-term
The SaaSOps Architect will be a talented member of a team that is responsible for the infrastructure architecture and operations of multi-million-dollar revenue per year enterprise software product.
This role is similar to a Cloud Infrastructure engineering job. The ideal candidate will have hands-on experience in systems administration support of web-enabled service application environments and technologies.
Success will be measured by improving the teams 99% uptime commitment. The SaaSOps Architect will lead the cost and quality optimizations throughout the team and organization.
The SaaSOps Architect is responsible for providing seasoned and experienced support to both internal and external clients for resolving incidents and service requests. You adhere to internal processes for incident and service request resolution and change management through proper execution and documentation.
We are seeking for hands-on professionals who are comfortable reverse-engineering legacy products with manual build/deploy processes, ancient dependencies, fragile architecture, weak security and lack of scalability and performance.
You leverage your technical depth as a former engineer and architect to set high service standards for SaaSOps excellence. This position is 100% remote.
Deep dive on all outages and perform root cause analysis to improve the uptime.
Leveraging the change management process.
Drive continuous product improvement.
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
Working with product outages, provide resolution and root cause analysis, including post-mortem description, protocol of the resolution and further mitigation/prevention actions
Products deployments and upgrades
Database consolidations and related issues
Build solutions to problems that interrupt availability, performance, and stability in our systems, services, and products at scale
Develop and maintain an in-depth understanding of the application, systems, database architecture, and the general application functionality of our products
Keeping the product operating documentation and knowledge base up-to-date
Overseeing product monitoring systems to provide swift responses to critical alerts to prevent product outages
Working in contact with other teams to ensure smooth and documented changes to all environments
Participating in cross-training, spreading your own knowledge and acquiring new products into your portfolio
Learn and Use Disruptive Technologies: Crossover is your chance to learn cutting-edge new technologies in AI, Machine Learning, Big Data analysis, NLP, Cloud services etc and also know how and when to use them.
Experience the Scale and Intensity: Crossover gives you an unprecedented visibility to the top technology companies throughout the globe and gives you an opportunity to work on multi-million dollar revenue products processing millions of transactions using revolutionary and radically differentiated processes in a high-intensity environment.
Continual Improvement: With our culture of setting SMART goals, you will receive candid feedback weekly instead of waiting for quarterly or annual reviews to help you take timely corrective actions for your overall learning and development.
Relevant Files and LinksThese are some external resources you may find useful
Sergey Pronin, interview about How ESW Capital & Crossover Build Infrastructure to Handle 100s of Software Products