Remote Customer Success Jobs in Kenya
- The best remote Customer Success jobs are on Crossover.
- Find leading US companies hiring full-time customer success managers in Kenya.
- Help customers build and maintain profitable partnerships.
See all remote jobs in Kenya
Why Crossover?
Remote jobs with first-rate USD pay—anywhere in the world.
Join an elite global team of top 1% professional talent.
Equal opportunity hiring process: just prove your skills are world-class.
Role Description
Leveraging a skillset that includes strategic marketing, analytics, and customer experience, you will be part of a large, close-knit team to provide industry leading customer success for critical growth initiatives and key partnerships. You will be responsible for troubleshooting individual customer problems, managing customer escalations, and managing a team of Customer Support Agents.
Candidates should be hands-on, energetic and looking to help their customers build and maintain profitable partnerships.
Through Crossover, you will get an exciting environment where employees have the autonomy to grow their skills and pursue their goals.
Our goal is for employees to be engaged, fulfilled, and happy — both with the job and with the company. We like to think of it as both an art and a science and work on a to-do list of our customer success, as well as branding.
This position starts out as a contract-to-hire and is a great opportunity to showcase what you have to offer. If the opportunity sounds like a good fit, please get in touch!
What you will be doing
- Your job is to increase revenue by developing and executing an effective strategy to maintain and improve customer satisfaction.
- You will be required to act as a sales enabler, with your role requiring a strategic focus on retention, hyper-focusing on customers, and the ability to work with sales and support teams.
- Provide leadership and operational support, and be responsible for the skill sets of the employee team.
- You will take responsibility for the adoption and ongoing use of products and solve problems. This will include multitasking to make sure that our customers have a seamless experience as they move through their adoption process.
- Assisting customers by providing inbound, outbound, and remote product support.
- You will conduct customer discovery, develop customer success initiatives, and be a resource to the broader business.
What you will not be doing
There is no pressure on cold calling or closing deals with existing clients.
Key Responsibilities:
- Develop a strategy for customer success and work with sales to align on objectives
- Partner with product teams to understand customer needs and find ways to address them
- Work with engineering teams on outstanding issues in an effort to find viable solutions
- Work with support teams on escalations
- Establish standards of service level agreements (SLA) for the team-partnering with other internal stakeholders
- Develop performance metrics for the team
Candidate Requirements:
A bachelor’s degree with a preferred specialization in business, marketing, technology, or a related field.
Featured remote customer success manager job in Kenya
AI-First Customer Success Manager @ IgniteTech
$60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role
Key responsibilities
- Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities
Description
In the world of customer success, many teams rely on reactive measures, responding to issues only after they arise. Data shows that only 33% of businesses proactively leverage technology to anticipate customer needs and increase engagement, which leaves money on the table. With today’s SaaS market demanding innovation, businesses are constantly challenged to retain customers, drive upselling opportunities, and reduce churn. Yet, traditional approaches to relationship management and communication strategies are missing the mark, failing to deliver on these vital metrics.
IgniteTech approaches customer success differently. We believe in making every interaction data-driven, relevant, and personal. We’re turning AI into a powerful force that doesn’t just solve problems but actively anticipates and addresses them, creating a tailored experience that keeps customers engaged and growing. Imagine a role where your focus isn’t only on troubleshooting but on leveraging AI-driven insights to understand and predict your customers’ needs. You’ll be leading in AI-first customer success practices, allowing you to break away from conventional methods to redefine what customer engagement looks like.
This isn’t your typical customer success role; it’s about integrating AI at every touchpoint. Instead of passively maintaining relationships, you’ll be proactively using data and machine learning to craft insights that drive growth, upsell opportunities, and retention in ways that standard roles simply can’t. You won’t just build customer satisfaction; you’ll shape long-term, high-value partnerships powered by actionable insights.
Joining this team means you will be part of a bold new approach to customer success, blending AI, technology, and customer empathy to revolutionize client experiences. If you’re ready to step beyond the traditional, think strategically, and leverage the latest in AI-driven insights, we want to hear from you. Embrace the challenge, bring your passion, and be part of a future where customer success meets innovation.
Candidate requirements
- At least 2 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
Frequently Asked Questions
Job reviews
Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Join top-tier companies as a remote customer success manager, working full-time
Other remote customer success manager jobs hiring in Kenya
IgniteTech
Client Solutions Executive
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
Client Engagement Manager
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
Manager of Customer Success
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
Customer Success Manager
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
Customer Experience Manager
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
IgniteTech
AI Customer Success Manager
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
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