Implementation Manager $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Aurea understands that if our customers don’t achieve long-term success, then neither will we. That’s why we want you to help our customers take advantage of our product suite to unlock long-term, sustainable business value. As for customer support, contract renewals, and everything else you didn’t sign up for? Forget about it. We want you to focus on creating and clarifying the core value of the product, enrolling the customer in the product, and partnering with them to achieve and maintain that value.
This new role is a leadership role creating processes and strategies for accelerating value realization at scale. Instead of being focused on a single (or a small set of individual) customer(s), this role will enable all customers to quickly realize product value and maintain it with modern approaches that are relevant to SaaS-based software.
What you will be doing
- Define and continuously improve the Value Assurance process from customer onboarding through offboarding for our four core products, as well as for quarterly pilots for upcoming products and features
- Define and monitor Value Assurance metrics and communicate opportunities to increase value realization to Aurea's leadership and sales account teams and to the customers
- Evaluate the Value Assurance team's outputs and provide ongoing coaching to ensure we are getting better with each customer onboarding
What you will NOT be doing
- Providing customer support. Our success team is dedicated to helping customers proactively, not reactively
- Sales. Your job will be to maximize your customers’ business value, not their invoices
Candidate requirements
- At least 5 years of experience designing and executing an onboarding program for SaaS products
- At least 3 years of experience with value realization programs
- At least 3 years of experience presenting value realization programs and performance to C-level customer executives
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
