Account Growth Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Welcome to the future of Customer Success. At IgniteTech, we've turned the traditional CS playbook on its head. While most teams are drowning in reactive tasks and manual processes, we've harnessed AI to revolutionize how we drive customer value and growth.
Imagine having an AI co-pilot that handles the heavy lifting - from detecting adoption patterns to predicting customer behavior - while you focus on what truly matters: architecting success strategies and driving executive-level partnerships that deliver measurable impact.
This role is for strategic minds who thrive on data-driven decisions and aren't satisfied with the status quo. Forget about being a glorified account babysitter or running through motions of quarterly business reviews. Here, you'll be empowered by AI to make proactive, intelligent moves that directly influence customer outcomes.
We're building the next evolution of Customer Success - where technology amplifies human expertise, not replaces it. If you're ready to pioneer this transformation and shape the future of customer relationships, we need to talk.
What you will be doing
- Harness cutting-edge AI technology to craft and execute precision-targeted success strategies that maximize customer value and growth potential
- Orchestrate high-impact conversations with C-suite executives, translating AI-driven insights into strategic roadmaps that align with their business imperatives
- Leverage predictive analytics to identify and capitalize on revenue expansion opportunities, driving portfolio growth through data-backed decision making
What you will NOT be doing
- Pursuing new customer acquisition or sales prospecting
- Managing day-to-day technical support issues
- Engaging in product development activities
Key responsibilities
- Drive portfolio success by orchestrating AI-powered customer engagement strategies that optimize retention, maximize adoption, and unlock new revenue streams through strategic upsell opportunities
Candidate requirements
- Proven track record of 5+ years in B2B software customer success, demonstrating progressive impact and strategic thinking
- Hands-on experience with generative AI platforms such as ChatGPT, Claude, or Bard, showcasing ability to leverage AI tools effectively
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
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The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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