Account Growth Manager $100,000 USD/year
Description
Welcome to the future of Customer Success. Forget everything you know about traditional CS roles – we're rewriting the playbook with AI as our secret weapon. At IgniteTech, we've cracked the code on what's been holding CS teams back: the endless cycle of reactive firefighting and manual busywork.
Imagine a world where AI handles the heavy lifting – from predicting customer behavior to identifying growth opportunities – while you focus on what truly matters: strategic leadership and revenue impact. This isn't about maintaining the status quo; it's about leveraging cutting-edge technology to transform customer relationships into powerful growth engines.
We're not looking for traditional customer success managers who are comfortable with the old way of doing things. We're seeking strategic minds who can harness AI insights to drive executive-level conversations and deliver measurable business outcomes. This role is for professionals who want to be at the forefront of the AI revolution in customer success.
If you're ready to step away from the mundane and embrace a role where technology amplifies your strategic capabilities, where every decision is data-driven, and where your impact is measured in real revenue growth – then you might be exactly who we're looking for.
What you will be doing
- Orchestrate AI-powered success strategies that transform data insights into actionable growth plans
- Partner with C-suite executives to align our AI solutions with their strategic vision and drive measurable business impact
- Capitalize on AI-identified opportunities to expand customer relationships and maximize portfolio value
What you will NOT be doing
- Chasing new logos or handling sales prospecting
- Managing day-to-day technical support issues
- Writing code or developing product features
Key responsibilities
- Drive portfolio success by masterfully combining AI intelligence with strategic insight to boost customer retention, maximize engagement, and catalyze business growth through targeted expansion opportunities
Candidate requirements
- Proven track record of 5+ years driving customer success in B2B SaaS environments
- Hands-on experience with modern AI tools and platforms (ChatGPT, Claude, Bard, etc.)
Nice to have
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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