Senior Customer Success Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Ready to revolutionize customer success? While most CS teams are drowning in reactive firefighting and manual reporting, IgniteTech has flipped the script. We've built an AI-powered success engine that handles the tedious work—detecting adoption issues, identifying churn risks, predicting renewals, and uncovering growth opportunities before they're obvious.
This strategic shift means you'll focus on what truly matters: crafting intelligent success strategies, leading executive-level conversations, and driving measurable business outcomes. Our AI tools don't replace you—they elevate your impact by providing actionable insights that transform customer relationships into growth engines.
Forget traditional CS roles where you're spread thin across countless accounts, sending follow-up emails into the void. At IgniteTech, you'll manage a focused portfolio of high-value relationships, armed with predictive intelligence that lets you intervene at exactly the right moment with exactly the right strategy. This isn't about maintaining the status quo—it's about leveraging data-driven insights to create undeniable value.
Join a team that measures success through tangible outcomes: retention metrics, expansion revenue, and customer advocacy. If you're eager to pioneer the future of customer success, harness cutting-edge AI capabilities, and operate where strategic thinking meets executive influence, we're looking for you.
What you will be doing
- Harness our AI platform to develop strategic, evidence-based customer success roadmaps that drive measurable retention and growth
- Orchestrate high-impact conversations with C-suite stakeholders, aligning our AI-enhanced solutions with their critical business objectives
- Transform data-driven insights into revenue-generating opportunities, strategically positioning upsell and cross-sell initiatives at optimal moments
What you will NOT be doing
- Pursuing new customer acquisition (we have dedicated sales teams for that)
- Managing technical support issues (our specialized support engineers handle this)
- Building product features (though your customer insights will influence our roadmap)
Key responsibilities
- Drive customer retention, maximize engagement metrics, and accelerate business growth by strategically deploying AI insights to anticipate needs, deliver personalized experiences, and identify expansion opportunities before competitors can
Candidate requirements
- Proven track record with 5+ years of customer success experience in B2B software environments
- Demonstrated proficiency with generative AI tools (ChatGPT, Claude, Bard, etc.) and the ability to leverage them for business impact
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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