Senior Customer Success Manager
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Are you ready to revolutionize the customer success landscape? At IgniteTech, we've moved beyond traditional methods and embraced AI to transform how we engage with customers. Our approach shifts the focus from reactive problem-solving to strategic growth, leveraging AI to predict and prevent churn, identify upsell opportunities, and craft data-driven success plans.

As a Senior Customer Success Manager with us, you won't be bogged down by routine tasks or endless account juggling. Instead, you'll be empowered to lead high-value customer portfolios, using AI insights to conduct impactful C-level strategy sessions and execute expansion strategies based on solid data. This role is for those who lead with intelligence and are committed to delivering tangible results in retention and growth.

Join a team that operates as a strategic powerhouse, where your success is measured by actual outcomes—retention, expansion, and advocacy. If you're eager to enhance your skills with cutting-edge AI tools and thrive at the nexus of data, strategy, and executive communication, we want to hear from you.

What you will be doing

  • Harnessing AI insights to craft and execute customer success strategies that enhance retention, adoption, and growth.
  • Steering high-level discussions with senior stakeholders to ensure IgniteTech's AI solutions are in sync with their strategic objectives.
  • Spotting and capitalizing on AI-driven upsell and cross-sell prospects to boost account revenue and customer value.

What you will NOT be doing

  • Bringing in new clients
  • Resolving technical support issues
  • Engaging in product development

Key responsibilities

  • Boost customer retention and engagement by utilizing AI to proactively meet customer needs, tailor interactions, and uncover upselling possibilities.

Candidate requirements

  • A minimum of 5 years in customer success within the B2B software sector.
  • Experience with GenAI tools, such as ChatGPT, Claude, or Bard.

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

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