Senior Customer Success Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
TIRED OF REACTIVE CUSTOMER SUCCESS? STEP INTO THE AI-POWERED FUTURE.
While most CS teams remain trapped in the cycle of manual reporting and last-minute firefighting, IgniteTech has engineered a fundamentally different approach. Our AI systems handle the detection work—identifying adoption gaps, forecasting renewals, and surfacing growth opportunities before they're obvious. This precision intelligence positions you to execute what truly matters: strategic intervention, executive-level guidance, and revenue-generating customer evolution.
This role demands more than relationship maintenance. You'll command a portfolio of high-value accounts where AI insights drive your playbook—from predictive churn prevention to data-backed expansion strategies. We've eliminated the traditional CS burden of excessive account loads and hope-based outreach, replacing it with a focused, intelligence-driven approach that measures success in retention percentages and revenue growth.
Join a team that functions as a strategic business driver rather than a reactive service unit. For the strategic thinker ready to leverage cutting-edge AI tools while operating at the intersection of data science and executive influence, this position offers the next evolution in customer success leadership.
What you will be doing
- Architect and execute AI-informed customer success strategies that deliver measurable improvements in retention, adoption metrics, and revenue expansion
- Lead high-impact conversations with C-suite stakeholders, translating IgniteTech's AI capabilities into tangible business outcomes aligned with their strategic priorities
- Convert AI-generated insights into targeted expansion opportunities, directly contributing to account growth and enhanced customer lifetime value
What you will NOT be doing
- Pursuing net-new customer acquisition or performing sales prospecting functions
- Managing technical support queues or serving as first-line product troubleshooting
- Engaging in product development activities outside the customer success domain
- Conducting routine check-in calls without strategic purpose or data-driven objectives
- Creating manual reports that could be automated through our AI systems
Key responsibilities
Candidate requirements
- Minimum 5 years of progressive customer success experience within B2B software environments
- Demonstrated proficiency with generative AI tools including ChatGPT, Claude, or similar platforms
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.