Enterprise Client Success Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
TIRED OF REACTIVE CUSTOMER SUCCESS? JOIN THE AI REVOLUTION.
While 70% of CS professionals waste time on reactive problem-solving and manual reporting, IgniteTech has engineered a fundamentally different approach. Our AI systems handle the grunt work—detecting adoption gaps, identifying churn signals, forecasting renewals, and pinpointing expansion opportunities—freeing you to drive strategic growth where it matters.
This role demands excellence. You'll manage high-value enterprise accounts with AI-powered precision, lead data-driven C-level conversations, and execute strategic interventions that deliver measurable business outcomes. This is customer success reimagined for the AI era—where your strategic insights drive retention and expansion, not your capacity to send follow-up emails.
Join our elite team of strategic growth drivers who leverage cutting-edge AI to transform customer relationships into revenue engines. Your success will be measured in hard metrics: retention rates, expansion revenue, and customer advocacy. If you're ready to pioneer the future of AI-enhanced customer success and operate at the nexus of data intelligence and executive strategy, we're waiting for your application.
What you will be doing
- Leverage AI analytics to develop and execute data-driven customer success plans that measurably improve retention, adoption, and expansion
- Lead strategic conversations with C-suite executives, aligning IgniteTech's AI-powered solutions with their critical business objectives
- Identify and capitalize on AI-detected expansion opportunities, directly impacting revenue growth and customer lifetime value
What you will NOT be doing
- Prospecting or acquiring new customers—your focus is maximizing value within existing accounts
- Managing technical support tickets or troubleshooting routine issues—our specialized teams handle these
- Engaging in product development activities—though your customer insights will influence our roadmap
- Conducting superficial check-ins or performing "QBR theater"—every interaction must drive measurable value
- Manually tracking customer health metrics—our AI systems continuously monitor this for you
Key responsibilities
Candidate requirements
- Minimum 5 years of proven customer success experience in enterprise B2B software environments
- Demonstrated experience working with generative AI tools (ChatGPT, Claude, Bard, etc.) and applying them in professional contexts
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.