Enterprise Client Success Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Ready to revolutionize customer success with AI as your co-pilot? At IgniteTech, we've flipped the script on traditional CS. While others are stuck in the reactive hamster wheel, we've engineered a future where artificial intelligence handles the heavy lifting of customer monitoring and analysis.
Picture this: Instead of drowning in manual reports and playing catch-up with churn signals, you'll be orchestrating strategic moves backed by predictive AI insights. We're not interested in the old playbook of hoping random check-ins turn into renewals. Instead, you'll be leading data-driven conversations that actually move the needle on customer outcomes.
This role is for strategic minds who want to elevate beyond the traditional CS firefighting model. You won't be another account babysitter managing an overwhelming portfolio. Rather, you'll be a strategic advisor to high-value clients, armed with AI-powered insights that let you see around corners and drive meaningful growth.
If you're ready to pioneer the future of customer success where AI amplifies your strategic capabilities and your impact is measured in real business outcomes, not ticket closures, we need to talk.
What you will be doing
- Harness cutting-edge AI technology to craft and execute precision-targeted success strategies that maximize customer value and growth
- Command the room in executive-level dialogues, translating AI-driven insights into compelling business strategies that resonate with senior stakeholders
- Transform data-backed opportunities into revenue, using AI-powered analysis to time and execute strategic expansion initiatives
What you will NOT be doing
- Pursuing new customer acquisition - your focus is on growing existing relationships
- Managing technical support queues - we have dedicated teams for that
- Building product features - though your insights will help shape our roadmap
Key responsibilities
- Drive measurable business impact by leveraging AI-powered insights to optimize customer retention, deepen engagement, and catalyze strategic growth opportunities through sophisticated, data-informed relationship management
Candidate requirements
- Proven track record with 5+ years of customer success expertise in B2B software environments
- Hands-on experience with generative AI platforms such as ChatGPT, Claude, or Bard, demonstrating comfort with next-generation technology
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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