Enterprise Client Success Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you ready to transform the future of customer success with cutting-edge AI technology? Join us at IgniteTech where we redefine success by empowering you to focus on strategic growth and executive influence, leaving the firefighting to AI.
What you will be doing
- Harnessing AI insights to craft and execute strategic customer success initiatives designed to boost retention, adoption, and growth.
- Engaging in high-level dialogues with senior executives to align IgniteTech’s AI-driven solutions with their strategic business objectives.
- Capitalizing on AI-driven insights to identify and implement upsell and cross-sell strategies, enhancing account revenue and customer value.
What you will NOT be doing
- Engaging in new customer acquisition efforts.
- Managing technical support inquiries.
- Participating in product development tasks.
Key responsibilities
Drive customer retention, engagement, and business expansion by utilizing AI to proactively meet customer needs, tailor interactions, and identify upsell opportunities.
Candidate requirements
- A minimum of 5 years in customer success within the B2B software sector.
- Experience with GenAI tools such as ChatGPT, Claude, or Bard.
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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The Olympics of work
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Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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