Description
Are you a tech support or engineering wizard obsessed with delivering a great customer experience? With an established expertise in telecommunications and a desire to tackle complex technical challenges, are you ready to pioneer the integration of generative AI in this ever-evolving industry?
Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. This role is the highest-level customer support engineer we have. The problems are complex. It’s an immense responsibility, but one that can put you on the fast track to career advancement.
We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!
What you will be doing
- Impressing customers by solving new and complex problems proactively
- Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit
What you will NOT be doing
- Answering the same questions over and over again
- Providing trivial or basic troubleshooting
- Writing knowledge base articles
Candidate Requirements
- At least 3 years of experience as a technical support rep or engineer working in the telecommunications industry
- Proficiency in Linux and either Java or Python
- Experience receiving, processing, delivering, and invoicing customer orders
- Familiarity with generative AI tools (e.g. ChatGPT, Bard, Bing, Claude)
