Technical Writer

Job ID: 4541


Are you a super-smart technical writer looking for an opportunity where your great work will shine within your product team? Are you ready to embrace the future of work by joining a fully remote organization that builds amazing software products? Join us and you will be a key member of a tight-knit and collaborative product team that is working on exciting products that delight millions of users worldwide.

Upland is an enterprise cloud software company that provides award-winning solutions in Project and IT Management, Workflow Automation, and Digital Engagement. Upland’s goal is 100% customer success, achieved through a unified operating platform that delivers the performance, scalability, and support that over 2,500 Upland customers worldwide demand every day. 

In this role, you will be the go-to person for all documentation related to a product in our portfolio. You will constantly improve your technical writing skills and accelerate your career by joining a team of technical writers who are obsessed with simplifying what others have complicated, increasing the business value that end-users receive from the software.

What you will be doing

  • Write and maintain online help articles and release notes using MadCap Flare that allow users to answer their product questions and discover new functionality.
  • Collaborate with the product team to stay on top of feature developments and verify the accuracy of your documentation.
  • Contribute to improving the company’s overall documentation strategy.

Key Responsibilities

  • Own all of the documentation for your product.
  • Write great documentation that is clear, helpful and adheres to the style guide.
  • Collaborate with subject matter experts and conduct research to build expertise for your product.
  • Be the primary point of contact for all documentation requirements related to your product.

Candidate Requirements

  • 3+ years of experience as a Technical Writer for software products.
  • Experience using MadCap Flare, RoboHelp or another single-source authoring tool.
  • Daily work schedule with at least 4 hours overlap with standard GMT work hours.
  • Excellent written and verbal communication skills in English.

Nice to have

  • Experience working within an Agile environment.
  • Experience using Jira.
  • Experience creating instructional videos.
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