Technical Writer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you a super-smart technical writer looking for an opportunity where your great work will shine within your product team? Are you ready to embrace the future of work by joining a fully remote organization that builds amazing software products? Join us and you will be a key member of a tight-knit and collaborative product team that is working on exciting products that delight millions of users worldwide.
Upland is an enterprise cloud software company that provides award-winning solutions in Project and IT Management, Workflow Automation, and Digital Engagement. Upland’s goal is 100% customer success, achieved through a unified operating platform that delivers the performance, scalability, and support that over 2,500 Upland customers worldwide demand every day.
In this role, you will be the go-to person for all documentation related to a product in our portfolio. You will constantly improve your technical writing skills and accelerate your career by joining a team of technical writers who are obsessed with simplifying what others have complicated, increasing the business value that end-users receive from the software.
What you will be doing
- Write and maintain online help articles and release notes using MadCap Flare that allow users to answer their product questions and discover new functionality.
- Collaborate with the product team to stay on top of feature developments and verify the accuracy of your documentation.
- Contribute to improving the company’s overall documentation strategy.
Key responsibilities
- Own all of the documentation for your product.
- Write great documentation that is clear, helpful and adheres to the style guide.
- Collaborate with subject matter experts and conduct research to build expertise for your product.
- Be the primary point of contact for all documentation requirements related to your product.
Candidate requirements
- 5+ years of experience as a Technical Writer for software products.
- Experience using MadCap Flare, RoboHelp, or another single-source authoring tool.
- Daily work schedule with at least 4 hours of overlap with standard US Eastern Time work hours.
Nice to have
- Experience working within an Agile environment.
- Experience using Jira.
- Experience creating instructional videos.
- Experience with WordPress or another cloud-based CMS
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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