Description
Are you a hands-on technical leader in the telecommunications industry who is ready to step into management? If context-switching between architecting near-zero-downtime migrations, unblocking incidents, and negotiating customer change requests sounds like a typical day for you, keep reading. We want the person who owns reliability and keeps uptime at 99.9%+, hits 95%+ on-time change requests, and treats “operational excellence” as something you prove with graphs, not platitudes. This is a fast lane for a high-performer with leadership potential to take the wheel.
Most software companies split leadership from execution, then wonder why delivery slips. Skyvera's edge is coordinated, metrics-driven SaaS operations paired with senior-level DevOps execution. You’ll design and land complex infrastructure changes with <1% execution downtime, validate improvements through monitoring, and keep the customer loop tight so expectations and outcomes match. It’s exciting because the feedback cycle is immediate and your leadership impact scales with every successful release.
In this role, you’ll sit at the center of delivery: running crisp, time-boxed stand-ups; balancing capacity across two teams; responding to incidents within an hour; coordinating handoffs so operations are ready before the first packet moves; and keeping customers informed from scoping to sign-off. If you’re the builder who’s already acting like a manager and wants the mandate to match, this is your move. Step in, own reliability with numbers, land projects on time, mentor people by example, and help shape a team that moves faster because you’re leading from the front.
What you will be doing
- Planning, executing, and delivering complex infrastructure changes, migrations, and improvements across the SaaS portfolio with hands-on technical involvement
- Managing and executing customer-facing change requests from scoping through implementation, ensuring quality delivery within committed timelines
- Defining project requirements, setting expectations, communicating technical decisions, and ensuring customer satisfaction through delivery excellence
Key responsibilities
- Maintain a reliable, scalable SaaS infrastructure with efficient project delivery through coordinated team execution, proactive customer engagement, and hands-on technical leadership
Candidate requirements
- Experience delivering technical projects on time with clear scope and customer/stakeholder satisfaction
- Experience leading, mentoring, or managing technical team members
- Experience using Terraform, Ansible, or similar IaC tools in production environments
- Experience working with Linux environments
- Experience in telecommunications, UCaaS, CPaaS, or real-time communications platforms
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Pass proctored test.
Accept job offer.
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