Family Engagement Coordinator $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
NOTE: This position requires onsite presence in NYC.
Alpha School is transforming the possibilities of education. With AI-powered learning, progression rooted in mastery, and outstanding guides, Alpha enables students to explore profound interests while reaching remarkable academic results.
In this position, you will craft the family experience from initial outreach through enrollment, making sure that every touchpoint embodies Alpha's precision, care, and academic standards. You will manage day-to-day correspondence, organize impactful admissions events, and keep applicant data accurate to support sound decision-making.
If you excel in a dynamic, purpose-driven setting—where attentiveness, structure, and accuracy shape family experience and enrollment success—this role blends remote flexibility with consistent in-person participation at admissions activities.
What you will be doing
Manage and own the admissions inbox, delivering prompt, considerate, and polished responses to prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with rigorous attention to accuracy
Attend all admissions events, including information sessions, shadow days, and community gatherings, in person and online
Work closely with Lead Guides to arrange student shadow day scheduling
- Shape admissions policy or render final enrollment decisions
- Function exclusively in an administrative capacity without direct family contact
- Work within a sluggish, process-heavy institution
- Emphasize rapport-building at the expense of rigorous execution and follow-through
Key responsibilities
This role ensures that a streamlined, high-conversion admissions process fuels robust enrollment and family satisfaction at Alpha's campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Solid administrative and organizational capabilities; you demonstrate reliability and precision
- Keen attention to detail and a track record of maintaining accurate applicant data or CRM systems
- Comfortable managing a blend of remote work and in-person campus duties
- Able to adjust rapidly and flourish in a fast-moving, mission-focused environment
- Authorized to work in the US and available for in-person work in NYC; based in NY or willing to relocate
Nice to have
- Experience in education, enrollment management, or school operations
- Background facilitating admissions events or high-touch onboarding workflows
- Ease working in rapidly evolving, technology-driven settings
You will be working for
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