Renewals Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

You're an enterprise account manager who has grown tired of functioning as a courteous renewal administrator. You understand how to maintain satisfaction among major accounts, ensure contract integrity, and sustain revenue flow—all without requiring support from an army of customer success managers, solution engineers, and enablement teams. You can communicate with a CMO about outcomes, with a content director about execution, and with compliance teams about risk. And you possess the capability to develop automation that fundamentally transforms your workflow, not simply "I use ChatGPT."

Contently operates within the enterprise domain where errors carry significant costs: regulated content. Financial institutions, healthcare organizations, and major consumer brands rely on us because brand safety, governance, and compliance are non-negotiable. What makes this compelling is that you won't be entering unfamiliar accounts. You'll be taking over an enterprise portfolio where trust has already been established. Your objective is to convert that trust into sustained and expanding revenue by demonstrating ROI in terms the client understands and then pursuing intelligent expansion. As you execute, you'll contribute to defining what AI-enabled account management will look like in 2026 at a content company because that playbook remains unwritten.

This position is about owning renewals with a closer's mentality. It involves conducting quarterly business reviews that resonate with executives because you can connect usage data to outcomes such as compliance risk mitigation and brand credibility. It means proactively identifying expansion opportunities within the account and the broader market, then delivering proposals grounded in the client's actual activities and genuine needs. It also requires shipping automation on a quarterly basis that eliminates hours of repetitive account management tasks so your capacity can shift toward strategy, negotiation, and growth. If your understanding of "AI skills" is limited to composing better emails more quickly, you will not thrive here.

You'll join a lean team where accountability defines the culture and autonomy serves as the reward. You'll collaborate cross-functionally with product, support, finance, and marketing specialists as necessary, but you're the operator responsible for driving results. If you want a portfolio of genuine enterprise accounts, rapid feedback on your impact, and a role where building AI is a non-negotiable requirement, please apply. If you are joining with the expectation of learning to become a better AI builder and assume you will have time to ramp up, please do not apply (there are other opportunities on Crossover where this is feasible).