Working at the customer account level, you will bring energy, passion and conviction to every meeting. You will learn about new industries and business trends by researching the companies in your portfolio. Additionally, you’ll learn about IgniteTech through internal alignment calls and collaboration across departments to achieve your customer’s goals. Your account management skills will be honed by regular coaching and training.
Executive Account Manager $100,000 USD/year Most roles = hourly rate x40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you an experienced software industry account manager? Does building deep relationships with client executives and partnering with them to drive account strategy excite you? Are you looking to influence how customers meet their business needs using software products?
IgniteTech is an enterprise software company with a broad portfolio of products that help businesses create value. We use a unique business model where customers' subscriptions provide access to all enterprise software solutions in our portfolio, providing them with exponential ROI.
In this role, you will engage with key decision-makers and create a vision for using IgniteTech’s products to meet their business needs. You will work across industries and various business sizes. Your focus is to communicate clearly and build relationships, not to sell. Customers have already purchased the subscription; you are influencing business leaders and redefining their path to success using IgniteTech’s software library.
If you are a self-driven individual, love building customer-focused relationships, and want to use your technical prowess to specialize in IgniteTech’s value-creating enterprise software library, apply today!
What you will be doing
- Hosting meetings with key customer stakeholders to understand their needs
- Demonstrating how IgniteTech products meet the customer’s needs
- Encouraging customer adoption of additional products within the IgniteTech portfolio
What you will NOT be doing
- Hosting sales calls where quotas lead the conversation; instead, you’ll focus on finding value for your customers
- Handling every customer ask or escalation in pursuit of customer satisfaction
- Having check-in meetings with customers just to “touch base”
Key responsibilities
- Define and drive account strategy, leading to adoption of additional portfolio products
Candidate requirements
- 3+ years of experience in an account management, customer success, or client partnership role in the software industry
- Available to work more than 70% of the workday between 9 am-5 pm Eastern Standard Time (US)
- Availability to start working within 30 days of receiving an offer
Meet the hiring manager
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How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
We only hire the top 1%
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Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
