Client Solutions Executive $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Welcome to the frontier of AI-powered customer success! In a landscape where only 33% of businesses proactively leverage technology for customer engagement, IgniteTech stands apart. We're not just keeping pace with the SaaS market – we're revolutionizing it through AI-driven customer success strategies.
Picture yourself at the helm of a transformation where every customer interaction is powered by intelligent insights. Here, AI isn't just a buzzword; it's your strategic partner in creating exceptional customer experiences. We're moving beyond the traditional reactive approach to customer success, instead pioneering a proactive, data-driven methodology that anticipates needs before they arise.
As our Client Solutions Executive, you'll be the bridge between cutting-edge AI technology and meaningful customer relationships. This role transcends conventional customer success – you'll be orchestrating a symphony of AI-driven insights, strategic growth initiatives, and personalized customer journeys that drive unprecedented value.
If you're energized by the idea of redefining customer success through innovation, AI, and strategic thinking, we're looking for you. Join us in shaping the future of customer engagement, where every interaction is an opportunity for growth, and technology amplifies human expertise.
What you will be doing
- Orchestrate AI-Enhanced Customer Journeys: Deploy intelligent systems to create personalized, proactive customer interactions that anticipate needs and deliver solutions before problems surface.
- Drive Digital Engagement Excellence: Harness AI capabilities to optimize product adoption and create tailored user experiences that resonate with each customer's unique needs.
- Lead Strategic Growth Initiatives: Leverage data-driven insights to identify and capitalize on expansion opportunities while maintaining strong customer relationships.
What you will NOT be doing
- Customer acquisition and sales prospecting - your focus is on nurturing and growing existing relationships
- Technical support and troubleshooting - we have dedicated teams for technical assistance
- Software development or product engineering - while your insights will be valuable, you won't be coding
Key responsibilities
- Champion customer success by leveraging AI-powered insights to drive retention, maximize engagement, and identify strategic growth opportunities through personalized, proactive customer relationship management
Candidate requirements
- Proven track record of 2+ years in customer success within the B2B software sector
- Hands-on experience with generative AI tools such as ChatGPT, Claude, or Bard, demonstrating comfort with emerging technologies
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
