Client Solutions Executive $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Are you tired of reactive customer success strategies that leave value on the table? Research shows a staggering 67% of businesses fail to proactively leverage technology to anticipate customer needs—a missed opportunity in today's competitive SaaS landscape where retention, upselling, and churn reduction are make-or-break metrics.
At IgniteTech, we're revolutionizing customer success through AI-powered intelligence. We're not just responding to problems—we're anticipating them before they emerge. Our approach transforms every client interaction into a data-driven, personalized experience that fosters growth and engagement. This role puts you at the forefront of AI-first customer success innovation, breaking conventional boundaries to create exceptional client relationships.
Forget traditional customer success playbooks. In this position, you'll integrate cutting-edge AI throughout the customer journey, using machine learning and predictive analytics to craft strategic insights that drive measurable business outcomes. Rather than simply maintaining accounts, you'll build high-value partnerships founded on actionable intelligence and forward-thinking strategies.
By joining our team, you'll pioneer a revolutionary approach that seamlessly blends artificial intelligence, technological innovation, and genuine customer empathy. If you're eager to transcend traditional customer success models, think strategically about client relationships, and harness AI-driven insights to create extraordinary results, we want to connect with you. Step into the future of customer success—where human expertise meets technological innovation.
What you will be doing
- Transform customer interactions using AI-powered tools for swift issue resolution, data-driven check-ins, and comprehensive feedback analysis
- Elevate product engagement through intelligent AI recommendations, virtual assistance solutions, and tailored user experience personalization
- Implement strategic growth initiatives by identifying AI-driven upselling opportunities and optimizing customer success frameworks to minimize churn
What you will NOT be doing
- Pursuing new customer acquisition or sales prospecting activities
- Managing technical support tickets or providing direct technical troubleshooting
- Engaging in product development or engineering responsibilities
Key responsibilities
- Drive measurable improvements in customer retention metrics, engagement analytics, and business growth KPIs by harnessing AI capabilities to anticipate client needs, deliver personalized experiences, and strategically identify revenue expansion opportunities
Candidate requirements
- Minimum 2 years of proven customer success experience specifically within the B2B software sector
- Demonstrated hands-on experience utilizing generative AI platforms such as ChatGPT, Claude, or Bard in professional contexts
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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