Client Solutions Executive $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success? Imagine leveraging cutting-edge AI to predict and exceed client needs, driving unparalleled growth and retention. At IgniteTech, we're not just responding to customer issues—we're anticipating them. Join us in redefining customer engagement through data-driven, AI-powered strategies that leave traditional methods in the dust.
What you will be doing
- Harness AI to transform customer interactions, delivering personalized, proactive solutions that elevate satisfaction and loyalty
- Utilize advanced analytics to optimize product engagement, crafting tailored experiences that drive adoption and value realization
- Implement AI-driven growth strategies, identifying and capitalizing on upsell opportunities to maximize customer lifetime value
What you will NOT be doing
- Cold calling or chasing new leads—your focus is on nurturing and expanding existing high-value relationships
- Drowning in routine support tickets—our AI systems handle the basics, freeing you to tackle strategic challenges
- Getting bogged down in product development—your role is to leverage our cutting-edge tools, not build them
Key responsibilities
Drive measurable business growth by harnessing AI to proactively address customer needs, personalize interactions, and unlock high-value upselling opportunities—ultimately redefining the standard for customer success in the SaaS industry.
Candidate requirements
- Proven track record of 2+ years in B2B software customer success, demonstrating a keen ability to drive retention and growth
- Hands-on experience with GenAI tools (e.g., ChatGPT, Claude, Bard), showcasing your readiness to lead in AI-driven customer engagement
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
