Manager of Customer Success $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Step into the future of customer success with IgniteTech, where we flip the script on traditional methods. In a landscape where only a third of businesses use technology proactively, we're leading the charge by harnessing AI to not just solve but anticipate customer needs. Our innovative approach turns every customer interaction into a data-driven, personalized experience that fosters engagement and growth.
This role is not about fire-fighting; it's about foresight. You will redefine customer engagement by integrating AI at every level, moving beyond conventional strategies to cultivate long-lasting, high-value partnerships. If you're ready to innovate and think strategically, join us in revolutionizing the way customer success is done.
What you will be doing
- Utilize AI to streamline customer interactions, providing personalized check-ins and analyzing feedback for improved communication.
- Drive product engagement by offering AI-powered recommendations and virtual assistance to personalize user experiences.
- Focus on growth by optimizing customer success strategies to enhance upsell opportunities and minimize churn.
What you will NOT be doing
- Generating new customer leads
- Managing technical support issues
- Developing new products
Key responsibilities
- Boost customer retention and engagement by using AI to foresee customer needs, personalize interactions, and identify upselling opportunities.
Candidate requirements
- A minimum of 2 years' experience in customer success within the B2B software sector
- Familiarity with GenAI tools such as ChatGPT, Claude, or Bard
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
