Manager of Customer Success $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success? Forget reactive strategies and outdated methods. At IgniteTech, we're harnessing the power of AI to redefine customer engagement. We're not just solving problems; we're anticipating them. If you're passionate about leveraging cutting-edge technology to drive growth, reduce churn, and create unparalleled customer experiences, this role is for you.
As our Manager of Customer Success, you'll be at the forefront of AI-driven customer relationship management. You'll turn data into actionable insights, transform everyday interactions into growth opportunities, and lead the charge in creating tailored, proactive customer experiences that set new industry standards.
This isn't just another customer success role. It's your chance to shape the future of customer engagement, where AI and human expertise converge to deliver exceptional results. Are you ready to break free from conventional methods and make your mark in the world of AI-powered customer success?
What you will be doing
- Harness AI to revolutionize customer interactions, delivering personalized, data-driven communication that anticipates and addresses needs before they arise.
- Leverage machine learning algorithms to optimize product engagement, creating tailored experiences that drive user adoption and satisfaction.
- Spearhead AI-powered growth strategies, identifying and capitalizing on upsell opportunities while significantly reducing churn rates.
What you will NOT be doing
- Cold calling or chasing new leads - your focus is on nurturing and growing existing high-value partnerships.
- Getting bogged down in routine technical support - our AI systems handle the basics, freeing you to focus on strategic customer success.
- Engaging in product development - while your insights will be valuable, your primary focus is on maximizing the value of our existing solutions for customers.
Key responsibilities
Drive substantial business growth by leveraging AI to transform customer success strategies, resulting in increased retention, deeper engagement, and optimized upselling opportunities.
Candidate requirements
- Minimum 2 years of proven customer success experience in the B2B software industry, demonstrating a track record of driving retention and growth.
- Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard, showcasing your ability to integrate AI into customer success strategies.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
