Manager of Customer Success $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Step into the future of customer success with IgniteTech, where we don't just react – we anticipate. Only 33% of businesses leverage technology to proactively engage, leaving immense potential untapped. In a demanding SaaS market, innovation is key, and that's where we excel. Our AI-driven approach doesn't just solve problems; it anticipates them, creating personalized, data-driven interactions that redefine customer engagement. Join us to move beyond conventional methods and shape high-value partnerships with actionable insights.
What you will be doing
- Utilizing AI to streamline issue resolution, conduct personalized customer check-ins, and analyze feedback to enhance communication.
- Driving product engagement through AI-driven recommendations, virtual assistance, and tailored user experiences.
- Optimizing customer success strategies to boost growth and minimize churn through strategic upselling.
What you will NOT be doing
- Engaging in new customer acquisition efforts.
- Managing technical support tickets.
- Involvement in product development tasks.
Key responsibilities
Harness AI to elevate customer retention, engagement, and growth by proactively meeting customer needs, personalizing interactions, and seizing upselling opportunities.
Candidate requirements
- Minimum of 2 years in customer success within the B2B software sector.
- Familiarity with GenAI tools such as ChatGPT, Claude, or Bard.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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AI-first remote workers.