Manager of Customer Success $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Join the elite ranks of customer success professionals at IgniteTech, where AI-driven insights redefine customer engagement and propel business growth.
What you will be doing
- Utilizing AI to resolve issues efficiently, personalize check-ins, and analyze feedback for enhanced communication.
- Driving product engagement through AI-driven recommendations, virtual assistance, and personalized user experience.
- Implementing strategies to optimize customer success, focusing on upselling and reducing churn.
What you will NOT be doing
- Searching for new customers or leads.
- Managing technical support issues or tickets.
- Participating in product development or design.
Key responsibilities
Leverage AI to transform customer interactions, increasing retention and business growth by anticipating and addressing customer needs while uncovering upselling opportunities.
Candidate requirements
- Minimum 2 years of experience in customer success within the B2B software sector.
- Hands-on experience with GenAI tools like ChatGPT, Claude, or Bard.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.
