Customer Experience Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Elite customer success professionals know that waiting for problems is a strategy for mediocrity. While 67% of businesses remain trapped in reactive cycles, IgniteTech's AI-powered approach is redefining customer experience management for the top 1% of talent who refuse to be average. If you're ready to abandon outdated relationship management tactics and leverage cutting-edge AI to predict customer needs before they arise, this role is engineered specifically for you.
At IgniteTech, we've transformed customer success into a data-driven powerhouse where every interaction is optimized, personalized, and measurably impactful. As our Customer Experience Manager, you'll harness AI to convert standard client relationships into strategic partnerships that drive retention, maximize upsell opportunities, and eliminate churn through anticipatory service delivery.
This position sits at the intersection of advanced technology and customer psychology, requiring someone who can translate complex data insights into meaningful actions that consistently exceed expectations. You won't just manage accounts—you'll architect experiences that make customers question how they ever succeeded without you.
What you will be doing
- Orchestrate AI-powered customer interactions that transform standard check-ins into strategic growth conversations backed by predictive analytics and personalized insights
- Deploy advanced engagement monitoring systems that identify usage patterns and proactively recommend solutions before customers recognize their own needs
- Design and execute precision upsell campaigns based on AI-identified expansion opportunities, consistently exceeding quarterly revenue targets
- Synthesize complex customer feedback data into actionable intelligence that drives measurable improvements in retention metrics
What you will NOT be doing
- Chasing new leads or performing sales prospecting activities that distract from existing customer growth
- Resolving basic technical issues that belong with support teams rather than strategic customer management
- Contributing to product development decisions beyond providing organized customer intelligence
- Managing customer relationships through outdated, non-data-driven methodologies that fail to leverage our AI advantage
Key responsibilities
Candidate requirements
- Minimum 2 years of proven customer success experience in B2B software environments with demonstrable impact on retention metrics
- Established proficiency with GenAI tools including ChatGPT, Claude, or Bard, with evidence of leveraging these technologies for business outcomes
- Exceptional analytical capabilities with the ability to translate complex data patterns into strategic customer engagement initiatives
- Superior communication skills that effectively bridge technical concepts and business value in client conversations
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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