Customer Experience Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to transform customer success from reactive to revolutionary? Step into a role where AI isn't just a tool but a game-changer, and redefine what it means to engage and grow with customers in the SaaS industry.
What you will be doing
- Customer Interactions: Harness AI to resolve issues swiftly, conduct personalized check-ins, and analyze feedback to elevate communication.
- Product Engagement: Drive product interaction with AI-driven recommendations, virtual assistance, and personalized user experiences.
- Optimization and Growth: Implement strategies that leverage AI for upselling and optimizing customer success, ensuring growth and reduced churn.
What you will NOT be doing
- Acquiring new customers
- Handling technical support tickets
- Product development
Key responsibilities
Drive customer retention, engagement, and business growth by utilizing AI to proactively address needs, personalize interactions, and unlock upselling opportunities.
Candidate requirements
- At least 2 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
