AI Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you ready to revolutionize customer success with AI? Dive into a role where you'll harness cutting-edge technology to predict needs, drive growth, and redefine client relationships. Welcome to the future of customer engagement at IgniteTech.
What you will be doing
- Leverage AI to orchestrate personalized customer journeys, transforming every interaction into a strategic touchpoint for growth and retention.
- Utilize machine learning algorithms to anticipate customer needs, enabling proactive solutions before issues arise.
- Implement AI-driven product engagement strategies, maximizing user adoption and unlocking upsell opportunities.
- Analyze complex datasets to extract actionable insights, driving data-informed decisions that amplify customer success.
What you will NOT be doing
- Chase new leads or engage in traditional sales activities - your focus is on nurturing and expanding existing client relationships.
- Get bogged down in routine technical support - our AI systems handle the basics, freeing you to focus on high-impact strategies.
- Develop product features - instead, you'll be the voice of the customer, influencing product direction through data-driven insights.
- Rely on gut feelings or outdated metrics - every decision you make will be backed by AI-powered analytics and predictive modeling.
Key responsibilities
Drive exponential growth in customer retention, engagement, and revenue by leveraging AI to anticipate needs, personalize experiences, and uncover strategic opportunities across the entire customer lifecycle.
Candidate requirements
- Minimum 2 years of proven customer success experience in B2B software, with a track record of driving retention and growth
- Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard, demonstrating ability to leverage AI in practical business scenarios
- Strong analytical skills with the ability to translate complex data into actionable strategies
- Excellent communication skills, adept at articulating AI-driven insights to both technical and non-technical stakeholders
- Adaptability and eagerness to continuously learn and apply emerging AI technologies in customer success
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
