Customer Success Consultant $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Step into the future of customer success with IgniteTech, where traditional reactive strategies are a thing of the past. Data reveals that a mere 33% of companies are harnessing technology to proactively meet customer needs, missing out on vital growth and retention opportunities. In a competitive SaaS landscape, it's crucial to innovate, retain customers, and drive upsell potential while reducing churn. Conventional relationship management tactics fall short in achieving these goals.
At IgniteTech, we're redefining customer success by making every interaction data-driven and personal. Our AI-powered approach not only solves problems but anticipates them, ensuring a tailored and engaging customer experience. Imagine a role where your mission is to leverage AI insights to predict and fulfill customer needs, pioneering AI-first success practices that transcend traditional methods of engagement.
This role isn’t just about maintaining relationships; it’s about using data and machine learning to generate insights that fuel growth, upsell, and retention in ways standard practices can't. You won't just achieve customer satisfaction; you'll create long-term, high-value partnerships driven by actionable insights.
Join us and be part of a transformative approach to customer success, where AI, technology, and empathy blend to revolutionize client experiences. If you're ready to move beyond the conventional, think strategically, and harness AI-driven insights, we want to hear from you. Embrace this challenge, bring your passion, and shape the future of innovative customer success.
What you will be doing
- Engage with customers by utilizing AI for swift issue resolution, personalized interactions, and feedback analysis to refine communication.
- Boost product usage through AI-driven suggestions, virtual assistance, and tailored user experiences.
- Drive optimization and growth by enhancing customer success strategies, promoting upselling, and minimizing churn.
What you will NOT be doing
- Bringing in new customers
- Resolving technical support queries
- Developing products
Key responsibilities
- Utilize AI to boost customer retention, engagement, and business growth by proactively addressing customer needs, customizing interactions, and seizing upselling opportunities.
Candidate requirements
- Minimum of 2 years of customer success experience in the B2B software sector
- Experience with GenAI tools such as ChatGPT, Claude, or Bard
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
