Customer Success Consultant $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you ready to revolutionize customer success with AI-driven insights? Join IgniteTech and lead the charge in redefining customer engagement.
In a world where only 33% of businesses proactively leverage technology for customer success, IgniteTech stands apart. We're not just responding to issues; we're anticipating needs, driving growth, and reducing churn through cutting-edge AI integration. This isn't your typical customer success role – it's a chance to shape the future of client relationships.
As our Customer Success Consultant, you'll harness the power of AI to transform every customer interaction into a data-driven, personalized experience. You'll be at the forefront of AI-first customer success practices, breaking away from conventional methods to craft high-value partnerships that drive real business outcomes.
What you will be doing
- Revolutionize Customer Interactions: Harness AI to resolve issues swiftly, conduct personalized check-ins, and analyze feedback for unparalleled communication efficiency.
- Elevate Product Engagement: Implement AI-driven recommendations and personalize user experiences to maximize product adoption and value.
- Drive Strategic Growth: Leverage AI insights to identify and execute high-impact upselling opportunities, optimizing customer success strategies to boost retention and expand accounts.
What you will NOT be doing
- Chasing New Leads: Your focus is on nurturing and growing existing client relationships, not acquiring new customers.
- Basic Tech Support: Leave routine technical issues to our dedicated support team – your role is strategic, not reactive.
- Product Development: While your insights will inform product direction, you won't be directly involved in building new features or products.
Key responsibilities
Spearhead customer retention, engagement, and business growth by leveraging AI to proactively address client needs, deliver personalized interactions, and unlock high-value upselling opportunities – ultimately driving measurable improvements in customer lifetime value and company revenue.
Candidate requirements
- Proven track record of at least 2 years in customer success within the B2B software industry, demonstrating a keen understanding of SaaS business models and customer lifecycle management.
- Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard, showcasing your ability to integrate AI into customer success strategies effectively.
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
- Excellent communication skills, adept at articulating the value of AI-driven solutions to both technical and non-technical stakeholders.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
