AI Sales Consultant $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
In today's competitive SaaS landscape, the stark reality is that only 33% of businesses are harnessing technology to anticipate customer needs—leaving significant untapped potential and revenue opportunities. While most customer success teams remain trapped in reactive cycles, modern market demands call for innovation that traditional approaches simply cannot deliver.
At IgniteTech, we're revolutionizing customer success through AI-powered intelligence. We've reimagined every customer touchpoint as an opportunity for data-driven, personalized engagement that anticipates needs before they arise. This isn't about implementing another tool—it's about fundamentally transforming how customer relationships evolve and thrive.
As our AI Sales Consultant, you'll transcend the boundaries of conventional customer success. Rather than merely responding to issues, you'll harness cutting-edge AI to predict customer trajectories, identify growth opportunities, and craft experiences that drive measurable business outcomes. You'll become the architect of next-generation customer partnerships where every interaction is informed by intelligent insights.
This role places you at the intersection of technological innovation and customer empathy, where you'll pioneer approaches that traditional customer success methodologies cannot match. If you're ready to challenge conventions, leverage AI's transformative potential, and build customer relationships that continuously evolve and expand, we're eager to welcome you to our forward-thinking team.
What you will be doing
- Transform customer interactions through AI-powered communication strategies, delivering personalized engagement that resolves issues efficiently while extracting valuable insights from every conversation
- Revolutionize product adoption by implementing AI-driven recommendation engines and personalized user experiences that maximize customer value realization
- Spearhead growth initiatives by leveraging predictive analytics to identify upselling opportunities and optimize customer success strategies for maximum retention
What you will NOT be doing
- Pursuing new customer acquisition or participating in initial sales processes
- Managing technical support tickets or providing tier-one troubleshooting assistance
- Engaging in product development activities or engineering tasks
Key responsibilities
- Drive measurable business outcomes by deploying AI solutions that enhance customer retention rates, deepen product engagement metrics, and identify strategic upselling pathways—transforming conventional customer success into a proactive growth engine
Candidate requirements
- Minimum 2 years of demonstrated success in B2B software customer success environments, with proven ability to drive retention and growth metrics
- Hands-on experience utilizing generative AI platforms (such as ChatGPT, Claude, or Bard) with demonstrated understanding of their practical business applications
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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