AI Account Executive $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Ready to revolutionize customer success with AI? We're rewriting the playbook on customer engagement, and here's why: While 67% of businesses still play catch-up with customer needs, we're pioneering an AI-first approach that's changing the game. At IgniteTech, we're not just responding to the future – we're creating it.
Picture yourself at the intersection of artificial intelligence and customer success, where data-driven insights meet human intuition. We're not just maintaining customer relationships; we're architecting experiences that anticipate needs, drive growth, and redefine what's possible in SaaS customer engagement.
This role breaks the mold of traditional account management. You'll be wielding cutting-edge AI tools to transform customer interactions from reactive to predictive, from standard to extraordinary. It's about seeing around corners, spotting opportunities before they emerge, and turning data into customer delight.
If you're excited about being at the forefront of AI-powered customer success, where every day brings new opportunities to innovate and excel, we're looking for you. Join us in shaping the future of customer relationships, one AI-enhanced interaction at a time.
What you will be doing
- Orchestrate AI-powered customer journeys that blend sophisticated technology with personalized attention
- Transform product adoption through smart, AI-driven insights and customized engagement strategies
- Pioneer data-informed growth initiatives that maximize customer value and minimize churn
What you will NOT be doing
- Hunting for new business - our focus is on nurturing and growing existing relationships
- Managing technical support queues - we have dedicated teams for that
- Building product features - though your insights will help shape product direction
Key responsibilities
- Drive exceptional customer outcomes by masterfully combining AI technologies with strategic relationship management to boost retention, deepen engagement, and unlock revenue growth opportunities
Candidate requirements
- Proven track record of 2+ years in B2B software customer success, demonstrating your ability to drive customer value
- Hands-on experience with generative AI platforms like ChatGPT, Claude, or Bard, showing your readiness to embrace AI-driven solutions
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
