Ruby on Rails Developer $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Imagine going to a restaurant and ordering a meal, and then your waiter hands you an apron and shows you where the kitchen is. Ridiculous, right? Well, the software industry operates in a similar way. Despite having embraced services as a viable business model—think IaaS, SaaS, PaaS—very few companies live up to the essence of the word “service”.
Not at EngineYard. We are a PaaS company that delivers the full service we promise. We allow our customers to relax, sit back, and deploy or scale their applications with our platform. We have a dedicated superstar support team that ensures customer applications run smoothly and any issues get resolved quickly. Our team traces any reported issue to its root cause and delivers a solution that fixes it permanently, on our platform, or even directly in a customer's codebase.
We are looking for a Ruby on Rails expert with a deep understanding of software architectures to join this business-critical support team. You will not be an agent behind the curtain, solving endless support tickets. You will take center stage with our customers, resolve their issues, handle ad-hoc requests, and act as a de-facto extension of their development team. Nowhere else will you get this level of responsibility and diversity in your work, as you will do this for numerous customers, deep-diving into and learning about their architectures and implementations.
If you love working closely with customers to resolve challenging technical issues and want to be the #1 reason a customer uses our platform, apply now.
What you will be doing
- Solving tickets escalated by the L2 team by identifying the root cause and delivering a permanent solution to issues
- Providing ad-hoc, hands-on support on issues raised directly by customers
- Acting as an extension of the customer’s development team to fix issues in the customer’s codebase in addition to those on the EngineYard platform
What you will NOT be doing
- Uninspiring, repetitive work that involves solving the same set of issues for different customers every week
- Perform work that goes unrecognized/unappreciated - you will work directly work with customers and be responsible for their success
Key responsibilities
- Delivering great customer experiences consistently, ensuring that customers want to continue using the EngineYard platform
Candidate requirements
- Hands-on experience with Ruby on Rails or proficiency in other languages and willingness to learn Ruby on Rails quickly
- Experience in a customer-facing role for enterprise software products
- At least 4 years of full-time work experience
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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