Customer Service Representative
$30,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($15 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Are you a rockstar customer service representative looking for your next challenge? Or a technical support agent with a keen eye for detail? Perhaps you are a recruitment specialist, disillusioned by the inherent misalignment of incentives between candidates and recruitment agents. At Crossover, we are reinventing the recruitment process to focus totally on the success of our candidates, and we need your help!

Crossover is a leading-edge employment platform focusing solely on high-quality, great-paying remote work opportunities for candidates across the globe. Because of our global reach, we target high-performing individuals at the top of their field. To support these candidates on their journey, we are seeking the highest-quality team members the world has to offer!

Our team concerns itself only with the application process itself, not the outcomes. This means we focus on ensuring a smooth application and onboarding experience, regardless of the candidate’s hiring success (or lack thereof). Success in this role is determined by the quality of a candidate's experience, not by the number of roles filled or commissions earned, as in most traditional recruitment roles.

Are you a people-person who loves helping others and watching them succeed? Are you looking for an opportunity to interact with people from all walks of life? If you are the type of person who gets fulfillment from helping others get their dream job, apply today!

What you will be doing

  • Solving cases: Troubleshooting any issues or inquiries a candidate may have about the employment process on Crossover
  • Profile updates: Ensuring candidate profiles are up-to-date with the latest information to help determine suitability for a role
  • Closing: The best part of the job - offering successful candidates their dream role and assisting with the onboarding process where necessary

What you will NOT be doing

  • Cold-calling potential candidates to fill roles
  • Negotiating pay rates
  • Chasing quotas and commissions
  • Working with the same clients day in, day out

Key responsibilities

Ensuring a smooth, seamless employment application process for candidates.

Candidate requirements

  • At least 1 year of professional customer-facing experience (customer support, technical support, recruitment, or HR)

Meet a successful candidate

Watch Interview
Teague James
Teague  |  Product Knowledge Curator, Trilogy
United States  

Teague James was recruited by Crossover to become a Product Knowledge Curator at Trilogy – which is really a fancy way of saying he can expl...

Meet Teague
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About the role

About Crossover

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.