Technical Support Engineer
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Fully-remote
Any country
full-time (40 hrs/week)
Flexible schedule
Long-term role

Technical Support Engineer   $60,000 USD/year

Description

Are you ready to redefine customer support and tackle the most challenging technical issues? At Trilogy, we've revolutionized traditional support with advanced AI, leaving only the most complex challenges for our elite engineers. If you thrive on solving difficult problems and can adapt quickly without hand-holding, this role will catapult your career to new heights.

Managing over 100 enterprise software products, we've created a support environment where every ticket is a unique puzzle. Our AI handles the routine, freeing you to focus on the toughest problems that require human ingenuity. This isn't just support – it's high-stakes problem-solving that directly impacts our reputation for excellence.

If you're a self-starter who can hit the ground running, learn at lightning speed, and contribute meaningfully from day one, we want you on our team. This role demands proactivity, adaptability, and the ability to figure things out independently. It's not for the faint of heart, but for those ready to push their limits and accelerate their growth exponentially.

What you will be doing

  • Analyze and resolve complex technical issues escalated by our AI systems, applying your expertise where machine learning reaches its limits
  • Collaborate with AI to continuously improve our support systems, closing knowledge gaps and enhancing overall performance
  • Rapidly learn and master multiple enterprise software products, becoming a versatile problem-solver across our diverse portfolio
  • Deliver exceptional, personalized support that maintains Trilogy's reputation for technical excellence

What you will NOT be doing

  • Handling routine, repetitive support tickets – our AI takes care of those
  • Spending months in training before contributing meaningfully – you'll be expected to make an impact within weeks
  • Relying on constant managerial guidance – success in this role requires self-sufficiency and initiative
  • Working within the confines of a single product or technology – you'll be constantly expanding your expertise across our vast portfolio

Key responsibilities

Drive customer satisfaction and product reliability by resolving the most challenging technical issues that surpass current AI capabilities, while simultaneously improving our AI systems to handle increasingly complex problems.

Candidate requirements

  • Fluency in German
  • Minimum 2 years of experience in technical customer support or engineering roles
  • Proven track record of using AI tools (e.g., ChatGPT, Perplexity, Cursor) in professional settings
  • Exceptional problem-solving skills and the ability to quickly learn new technologies
  • Strong communication skills, both written and verbal, with the ability to explain complex technical concepts clearly

Meet a successful candidate

Watch Interview
Manuel Da Silva
Manuel  |  L2 Support Agent
Brazil  

What would make getting fired on your birthday one of the best days of your life? For this Brazilian support agent, the answer is earning 5X...

Meet Manuel

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Frequently asked questions

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Why Crossover

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The Olympics of work

The Olympics of work

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Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.