Description
Forget everything you know about traditional technical support. At Trilogy, we've revolutionized the support landscape through cutting-edge AI integration. While most companies have their engineers drowning in mundane tickets (industry data reveals 60% of tickets get escalated due to frontline knowledge gaps), we've flipped the script.
Our AI systems handle the routine challenges across our portfolio of 100+ enterprise software products, leaving only the most intellectually stimulating puzzles for our human experts. Every ticket that reaches your desk will test your technical prowess, analytical thinking, and creative problem-solving abilities.
This position demands exceptional self-sufficiency and rapid adaptation. There's no gradual onboarding or constant supervision here - you'll need to hit the ground running and navigate complex challenges independently. If you rely on hand-holding or struggle with autonomous learning, this environment will quickly expose those limitations.
For the right candidate, however, this role offers unmatched growth potential. You'll develop rare expertise across diverse enterprise solutions while directly enhancing our AI systems and upholding Trilogy's stellar support reputation. Ready to be challenged at the cutting edge of technical support evolution? We're waiting for your application.
What you will be doing
- Tackle the most challenging customer issues that have surpassed our AI's capabilities, applying your technical expertise to deliver solutions while simultaneously identifying opportunities to enhance our AI systems
What you will NOT be doing
- Enjoying a leisurely onboarding process - you'll be expected to master multiple products within your first 30 days (yes, we know it's ambitious)
- Depending on management for solutions - self-sufficiency and resourcefulness are non-negotiable traits for success in this position
Key responsibilities
- Seamlessly blend human technical expertise with AI capabilities to resolve sophisticated customer issues, focusing on the complex challenges that represent the current boundaries of AI problem-solving
Candidate requirements
- Native or business-level German language proficiency
- Minimum 2 years of professional experience in technical support or engineering roles
- Demonstrated proficiency with AI tools (such as ChatGPT, Perplexity, Cursor) in professional contexts
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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