Senior Cloud Operations Engineer, Trilogy (Remote) - $60,000/year USD

Job ID: 3362

Are you an expert site reliability or cloud operations professional who doesn’t want to give up hands-on troubleshooting to advance your career? Do you love the challenge of maintaining complex systems? Do you revel in playing detective and finding clues that point toward the best solution? 

At Trilogy, we push the limits of cloud infrastructure. We have 100+ centrally-managed SaaS products and more added every month. Ensuring continuous uptime requires a team of CloudOps superstars who can efficiently and permanently fix operational issues at their core. 

In this role, you will work on the frontlines of our extensive cloud-based infrastructure. You’ll use your troubleshooting skills to resolve system outages or degradations. And you’ll proactively monitor, simplify, and automate infrastructure to prevent future incidents across the entire portfolio of SaaS products.

Apply today if you crave variety and love being the hero who saves the day!

What you will be doing
  • Providing 24x7 cloud operations support as part of a global SaaS Operations team
  • Resolving incidents to ensure system uptime and expected service levels
  • Analyzing cloud systems issues and providing recommendations and supporting data to monitor, simplify, and automate tasks
  • Executing change requests that impact production systems used by our diverse portfolio of products
What you will NOT be doing
  • Fixing product code or writing product documentation
  • Dealing with vendors or internal committees
  • Responding to user-specific requests or conducting customer-facing issue resolution
Key Responsibilities

Ensuring continuously available, relentlessly improving, and centrally-managed cloud infrastructure with 24x7 incident coverage.

Candidate Requirements
  • A degree in computer science, engineering, or another technical subject OR 4 years of experience in a relevant technical role (System Administrator, Database Administrator, SaaS Operations, etc.)
  • Hands-on coding experience, particularly shell scripts (PHP, bash, SQL, etc.)
  • Experience supporting applications on AWS infrastructure
  • Able to work a flexible schedule, including on-call shifts of up to 16 hours
Apply Now


$60k/year ($30/hour)



full-time Job

40 hours/week any timezone

Employment Type

Long-term role

More about this role
More about this role