Senior Cloud Operations Engineer, Trilogy (Remote) - $60,000/year USD

Job ID: 3362

One of the biggest disadvantages of cloud computing is the potential for disruptions to an organization when there is an outage or a technical problem in the absence of 24/7 support.

At Trilogy, we think our customers deserve better. We push the limits of cloud infrastructure by maintaining 80+ centrally-managed SaaS products that support business-critical functions for Fortune 500 companies and SMBs alike. We aim for 99.9% uptime and 24/7 incident coverage. To give you an idea of the massive scale of our cloud operations, we spent $700k in the past year just on Cloudwatch Monitoring of our infrastructure. 

With us, you will ramp up on the latest AWS technologies and learn how a massive enterprise SaaS company runs reliably on the cloud with minimal downtime. This role is about diving deep into outages and finding solutions to quickly restore the product. If you are a system and network administration expert who loves troubleshooting and is looking to turbocharge your career into the cloud, you have found the perfect job. However, if you hate firefighting, don't enjoy solving complex problems, or would rather support a handful of steady-state products, this role is not for you.

The breadth and depth of this role will prepare you for a CloudOps role in any industry. Apply now to take the next step in your career and become the prime infrastructure problem-solver in our organization!

What you will be doing
  • Resolving incidents. You will troubleshoot urgent outages or degradations in the infrastructure and create solutions to resolve them. 
What you will NOT be doing
  • Coding. This role is about diagnosing outages and proposing solutions, not fixing code.
  • Dealing with customers. You will not address user-specific requests or conduct customer-facing issue resolution
  • Writing documentation. The creation of technical documentation or runbooks is not in scope for this role.
Key Responsibilities

Ensuring 99.9% uptime and 24x7 incident coverage for our infrastructure that supports over 80 fully functioning SaaS products.

Candidate Requirements
  • Professional experience with cloud infrastructure and orchestration tools (Docker/Kubernetes)
  • 3+ years of hands-on experience troubleshooting system and network administration issues for both Windows and Linux
  • A passion for solving problems, accountability over issues, and a strong achievement drive
Apply Now


$60k/year ($30/hour)



full-time Job

40 hours/week any timezone

Employment Type

Long-term role

More about this role
More about this role