You will learn how to deliver a high quality phone call consistently. You will improve your time management and focus for when you are working. You will learn how to break down a sales call, paying close attention to detail. This will include areas like delivery, listening skills, relevance, and correctness.
Sales Development Representative $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you a hungry, process-driven salesperson who is tired of spamming inboxes all day? Let's face it: most of those emails end up in the junk folder anyway.
At Trilogy, we’re building a different kind of software sales organization. While other companies are still stuck prospecting into cold leads, you’ll be talking to decision-makers who are already mid-renewal, driving actual business outcomes. Even better, AI is baked into how we work, and you’ll be on the front lines of that transformation. Think real-time contact discovery, assistive email writing, and chatbot-powered support escalation — tools that make you better, faster, and more in control.
This isn’t a top-of-funnel lead gen job. You’re not here to qualify and toss. You’ll take customers all the way through the renewal cycle — from finding the right contact to prepping quotes and aligning calendars. You'll be in the emails, on the calls, and deep in the CRM, with the goal of handing sales a clean, quote-ready opportunity. If you're someone who thrives on structure, communicates clearly, and likes to steer conversations toward real outcomes, this is built for you.
You'll join a team that sweats the details and owns the process. We’re collaborative, fast-moving, and serious about feedback — both giving and getting it. If you're looking for a role that will launch you into customer success, sales, or revenue ops, and you want to grow by doing real, high-leverage work, this is your move. Apply if you want to get your hands dirty, move with purpose, and actually ship something that matters.
What you will be doing
- Identifying and initiating outreach to decision-makers in customer organizations using CRM tools, LinkedIn, org charts, and AI-generated scripts/templates to scale personalized communication.
- Assisting customers using the self-serve renewals portal by leveraging AI-surfaced help content and intervening directly when automated support is insufficient.
- Managing the renewals inbox by triaging customer emails, reviewing AI-generated categorization and responses, and ensuring prompt, personalized replies through Salesforce.
What you will NOT be doing
- Reading robotic sales scripts all day
- Customer support calls
- Selling one boring product all the time
Key responsibilities
- Creating an excellent impression and conveying company values as the initial point of contact for prospects
Candidate requirements
- Professional experience in a customer-facing role
- Currently based in the United States or Canada
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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What you will learn
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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