You’ve heard it a million times. Every company on the planet claims customer service is their top priority. We both know that’s not true. Forgive our candor, but we mean it when we say our customers are our most important asset. This isn’t a controversial statement, so why is it that enterprise customers are often an afterthought for their software providers?
Trilogy’s vision for the future of customer support takes place in a fully remote world where customers actually matter. As a support executive at Trilogy, you will be equipped with an organization of highly technical agents to persistently increase quality standards and win over the hearts and minds of our enterprise customers at every single interaction. While many companies reactively build their support organizations to deflect customers, ours is designed to make proactive and attentive service the main reason customers continue to partner with us year after year.
We also regard knowledge as the key to delivering excellent customer service. And we’ve built a world-class knowledge base to prove it. As a company that supports over 100 products—a sum that increases on a weekly basis—it is important that our agents are able to service every customer on every product. Most support organizations are composed of siloed, product-specific teams and are unable to scale or match our service quality.
We’re leaving traditional customer support behind in the Stone Age to forge a new path. If you are an experienced customer support leader who treats each ticket like an unrefined gold nugget with enormous potential value, come help us lead the charge.