Senior Account Manager, IgniteTech (Remote) - $100,000/year USD

Job ID: 4230

Description

IgniteTech is where software goes to live, and we are looking for innovative, visionary leaders to engage with executives and earn their buy-in. We have created unique value for customers through our disruptive Unlimited software program, where customers buy one membership and get access to all our tools. Our technology drives exponential ROI and success, and we are looking for you to communicate this to our impressive list of customers.

Do you have what it takes to strengthen your existing customer base, learn new industries, and promote a growing list of technology solutions? Unlike most account management roles, this is NOT a direct sales role. Instead, you will work across industries to align customers with a new and more powerful vision for their success. You will have the opportunity to influence business leaders across industries to redefine their path to success.

You will be a hero to your customers, saving them money and delivering 10x more value. Ready to join?

What you will be doing

  • Exciting customers about our vision via video-based meetings
  • Researching industry trends and business objectives to stay informed about your customer portfolio
  • Writing specific Action Plans to help your customers move to the next level of success

What you will NOT be doing

  • Hosting sales calls where quotas lead the conversation; you’ll focus on finding value for your customers
  • Creating customized solutions for each customer; instead, you’ll operate with a proven playbook

Key Responsibilities

  • Foster strategic customer relationships and earn the customer’s trust as a valued partner
  • Understand customers' pain points and leverage other IgniteTech teams' help 

Candidate Requirements

  • 3+ years experience in consulting, account management, customer success, or client partnership roles
  • Experience working with key stakeholders to achieve results
  • Ability to work for more than 70% of the workday (9 am-5pm) in Eastern Standard Time

Meet the hiring manager

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Andres Ramirez
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Senior Account Manager
Andres Ramirez

Globetrotting Andres moved to Amsterdam for love. Thanks to Crossover, that’s only the beginning of the story.

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