Customer Success Manager
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Do you excel at deeply engaging with customers around their business objectives and use cases in order to understand and maximize the business value that customers derive from your products and services, leading to world class levels of retention, customer satisfaction and top-line growth?  

Do you have the clear and direct communications capabilities to truly lead VP- and C-level customer discussions, cutting through noise and keeping things centered on the true success priorities?

If this is you come join us build THE world class customer success organization that not only embraces the future of work but helps clients adopt technology to empower that future.  We are a team of Success leaders who advise our customers on how to achieve their strategic goals by leveraging our solutions.  Become part of a winning and growing team where opportunity to grow your Customer Success career awaits.

You get to focus on leading your customers to success through directive action, rather than spending your time running around responding to tactical customer requests.

At Aurea, you will assume the role of thought leader on behalf of your customer.  You will identify specific and custom opportunities to further utilize all aspects of the Aurea Unlimited portfolio and work across product, solutions and professional services to effectively deliver increasing value further entrenching Aurea's software products into the daily lives of our customers.

What you will be doing

  • Continuously learn and build domain expertise across multiple products and customers.
  • Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on a prescribed success plan.
  • Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps for them to grow their usage and value towards best practice. 

What you will NOT be doing

  • We do not manage renewals nor sell additional licenses or subscriptions.
  • We are not issue managers nor fire fighters.
  • You will not do customer "babysitting" - giving them tactical updates, participating in feel-good but ultimately insubstantial meetings, or running around satisfying a bunch of near-term customer requests that do not move customers closer to success.

Candidate requirements

  • Excellent spoken and written English
  • 3+ years in enterprise software roles, across several industries and/or solutions

Nice to have

  • MBA or Advanced degree
  • Post-merger integration experience is highly-desirable, as is experience working in PE-backed situations
  • 2+ years in the delivery of high-value services to senior-level customers/clients 
  • 4 years of experience working within a leading management consulting or systems consulting firm. 
  • Increasing responsibility managing and leading relationships with senior-level business buyers of software-enabled products, services and/or projects.
  • Experience in a technical capacity working directly with software (product management, engineering, technical support, product and/or solution marketing, pre-sales, solution delivery).

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

What you will learn

You will deeply understand their customers’ top goals and drive the dialogue & action around those true needs, leading to real impact.

You will learn to connect customer insights and best practices to yield customer success plans that provide an unambiguous path to maximum business value realization, as well as a clear and direct personal communication style to lead customers on that path.

We call this the “doctor-patient” relationship, where you diagnose issues, assemble a prescriptive plan of action, and - as the success expert - guide the customer through the regimen necessary to achieve health and success.

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.