Operations Analyst
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Are you under-utilized in your role, maintaining the status quo? Would your talents be best leveraged in a role that requires you to put your thumbprint on the sales and marketing tech stack in ways that enable our demand generation strategy? Are you tired of being bored supporting a single product? Why support mature products that only require you to perform marketing ops maintenance when you can have the responsibility of solving new problems and defining our approach?

What you will be doing

Our portfolio of products serves vastly different business needs and targets vastly different audiences which means you will gain experience marketing a breadth of software. You will collaborate with the Sales and Marketing teams to execute our product growth strategy. You will be looked to as our first line of defense at identifying and solving issues within our sales and marketing tech stacks.  We launch a new product every 6 weeks which will require you to move quickly and learn to prioritize and work efficiently to enable smooth product launches.

What you will NOT be doing

  • Product Management: Making strategic decisions about the direction of a product or product strategy.
  • Creating the advertising or marketing strategy. 
  • Creating advertising copy, designing or developing websites, or other creative tasks.

Key responsibilities

In this role, you will be responsible for working with our Sales and Marketing teams to: 

  • Be the point person to assess the health of current systems, functions, or capabilities
  • Identify and solve issues with existing sales and marketing systems 
  • Build and modify marketing and sales campaigns
  • Report on sales and marketing performance, you are a whiz with Salesforce Reports and Dashboards

Candidate requirements

  • SalesForce experience. You have some basic understanding and have used CRM platforms in the past.
  • Reporting experience. Building out reports in Salesforce, using Gsheets or BI tools such as Tableau.
  • Quick learner: While you may not be an expert (yet), you have an insatiable curiosity and learn quickly
  • Efficient Problem Solver: You are an expert in leveraging solutions discovered by others and applying them to current problems.
  • Meticulous: Must consider all implications of activating/deactivating features
  • Good communicator: able to collaborate with non-technical team members to translate functional requests into actionable improvements

Nice to have

  • Experience with Google Analytics or Google AdWords
  • Experience with Pardot, Marketo, Eloqua or other MAP's
  • Ability to read and understand HTML and CSS code such that they can help identify incorrect code
  • Experience with APEX development

Meet a successful candidate

Watch Interview
Funmi Emore
Funmi  |  Operations Analyst
Nigeria  

Seven years ago Funmi made the decision she wanted to spend more time with her children and not in traffic. A role with Aurea has enabled he...

Meet Funmi
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

What you will learn

In this role you will learn:

  • Work autonomously and be an expert. While you will have team members and other resources, this role provides you with a level of autonomy that other roles will not. We look to you to be the expert, optimize our current Marketing tech stack by suggesting and implementing improvements
  • Understand how to scale a product and move quickly. You will be defining and refining a method for success across a wildly diverse and ever-growing portfolio of products. Your focus will be on world-class execution against that playbook on every product.

Work examples

  • Manage the ingestion of new products and business units into our New Customer Acquisition and Internal Customer cross-seel infrastructure.
  • Optimize our Sales and Marketing tech stack to drive maximum efficiency and scalability by executing and improving upon our Operations playbook.
  • Leverage key dashboards and visualizations to monitor system health in real time and address issues immediately.
  • Maintain and improve multiple integrations with secondary systems connected to Pardot and/or Salesforce.
  • Establish and maintain scalable processes that ensure best practices in campaign and lead management.
  • Create and maintain metrics reports on marketing and sales activities and effectiveness and business impact.
  • Analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
  • Evaluate new technologies and add-on applications to improve and optimize sales and marketing performance.

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.