Customer Success Consultant, CopperTree (Remote) - $60,000/year USD

Job ID: 4812
Description

Are you an expert at employing technical expertise to drive business results? Do you enjoy guiding customers on how to best use software products? If you find the thought of helping customers achieve business goals exciting, we have the perfect job for you.

Reducing customer churn is a serious profit driver for SaaS products, yet most companies are laser-focused on customer acquisition through shiny new features. At CopperTree, we support every customer to get the most value from our omnichannel customer care solution through a dedicated customer success team.

Typical account management has you reacting to every customer request or whim to keep them happy, but this role is different. You will create customer-specific success plans and lead meetings to implement them, combining your product expertise and a deep understanding of customers' needs to make impactful recommendations that drive customer value growth.

Are you excited about boosting your SaaS knowledge while helping major clients achieve their objectives? Apply today!

What you will be doing
  • Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product.
  • Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to improve value realization.
What you will NOT be doing
  • Providing account or technical support. Rather than chasing down support tickets or handling service requests, you will be focused on increasing customer success. 
  • Giving generalized recommendations. Each success plan is unique and based on customer-specific use cases. 
Key Responsibilities

Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth.

Candidate Requirements
  • At least 2 years of experience in a customer-facing role for a software company
  • Excellent verbal and written communication skills 
  • Availability to work at least 60% of the time between 9 am and 5 pm BST (British Standard Time)
Apply Now
Details

Salary

$60k/year ($30/hour)

Location

Remote

full-time Job

40 hours/week any timezone

Employment Type

Long-term role

More about this role
More about this role