Are you an expert at employing technical expertise to drive business results? Do you enjoy guiding customers on how to best use software products? If you find the thought of helping customers achieve business goals exciting, we have the perfect job for you.
Reducing customer churn is a serious profit driver for SaaS products, yet most companies are laser-focused on customer acquisition through shiny new features. At CopperTree, we support every customer to get the most value from our omnichannel customer care solution through a dedicated customer success team.
Typical account management has you reacting to every customer request or whim to keep them happy, but this role is different. You will create customer-specific success plans and lead meetings to implement them, combining your product expertise and a deep understanding of customers' needs to make impactful recommendations that drive customer value growth.
Are you excited about boosting your SaaS knowledge while helping major clients achieve their objectives? Apply today!
Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth.