You support large clients across multiple industries with various use cases and business goals. This role will hone both your business acumen and your SaaS expertise.
Customer Success Consultant $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you an expert at employing technical expertise to drive business results? Do you enjoy guiding customers on how to best use software products? If you find the thought of helping customers achieve business goals exciting, we have the perfect job for you.
Reducing customer churn is a serious profit driver for SaaS products, yet most companies are laser-focused on customer acquisition through shiny new features. At CopperTree, we support every customer to get the most value from our omnichannel customer care solution through a dedicated customer success team.
Typical account management has you reacting to every customer request or whim to keep them happy, but this role is different. You will create customer-specific success plans and lead meetings to implement them, combining your product expertise and a deep understanding of customers' needs to make impactful recommendations that drive customer value growth.
Are you excited about boosting your SaaS knowledge while helping major clients achieve their objectives? Apply today!
What you will be doing
- Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product.
- Leading Success Meetings. You will show customers where they currently stand in the success journey and provide confident, clear recommendations to improve value realization.
What you will NOT be doing
- Providing account or technical support. Rather than chasing down support tickets or handling service requests, you will be focused on increasing customer success.
- Giving generalized recommendations. Each success plan is unique and based on customer-specific use cases.
Key responsibilities
Ensure customers successfully use the product and are satisfied with its value delivery, contributing to customer retention and growth.
Candidate requirements
- At least 2 years of experience in a customer-facing role for a software company
- Excellent verbal and written communication skills
- Availability to work at least 60% of the time between 9 am and 5 pm BST (British Standard Time)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
About the role
What you will learn
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
