L2 Customer Success Engineer
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)

IgniteTech
Remote, any timezone
full-time (40 hrs/week)
Long-term role

L2 Customer Success Engineer $60,000USD/year ($30 USD/hour)

IgniteTech
Remote, any timezone
full-time (40 hrs/week)
Long-term role

Description

Are you a C# and .NET whiz with an interest in using cutting-edge technology like generative AI tools? Do you thrive on the challenge of enhancing product performance and customer satisfaction? We have an exciting opportunity for you to join our team!

IgniteTech is not just another workplace; it's a hub of innovation and growth. In this role, you will play a pivotal role in driving the success of Everest, our ERP business management solution, by leveraging advanced technologies such as ChatGPT. You'll be at the forefront of shaping the market impact of our products and directly influencing customer satisfaction. IgniteTech offers a unique and dynamic environment where your skills will be put to the test, and your contributions will make a lasting impact.

This role isn't just about support; it's a unique blend of maintaining and upgrading Everest software, addressing customer issues with precision, implementing customer-driven features, and optimizing databases using SQL Server. It's an opportunity to take the lead enhancing task efficiency and product quality. This role sets itself apart by providing an advanced technology engagement for impactful solo product support.

If hired, you will be a key player in ensuring the efficiency and effectiveness of Everest, working independently to solve challenging software problems. Your proficiency in C#, .NET, JSON, and SQL Server will be crucial in maintaining software excellence. The role uniquely integrates GenAI, setting you on a path to directly impact the success of our flagship product. If you're excited by the prospect of making a difference in a dynamic environment, we encourage you to apply and be a part of our innovative team.

IgniteTech is where your expertise meets innovation. Apply now to ignite your career!

What you will be doing

  • Regularly updating and optimizing Everest software to ensure peak performance and user satisfaction
  • Promptly resolving any problems or queries that Everest users encounter, maintaining high standards of customer service
  • Continuously adding and refining features in Everest based on customer feedback and market trends
  • Employing GenAI tools to increase the efficiency and effectiveness of tasks, including maintenance, feature implementation, and customer issue resolution

What you will NOT be doing

  • Monotonous tasks; this role offers dynamic challenges and diverse problem-solving opportunities
  • Getting lost in bureaucracy; instead, you'll have the autonomy to make important business decisions

Key responsibilities

  • Making sure our 50+ customers love Everest, our ERP business management solution

Candidate requirements

  • At least 3 years of professional experience working with C# in a software development or support role
  • At least 3 years of experience with the .NET framework and SQL Server database management
  • Experience with GenAI technologies (e.g., ChatGPT, Bard, Claude, etc.)

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.