Customer Success Manager - Private Schools $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
You’re not here to troubleshoot tickets. You’re here to change how schools work.
This role is for education changemakers who know that real impact isn’t about software — it’s about implementation that sticks. You’ll coach educators through high-stakes change, manage complex school launches, and ensure that students love learning from day one. If you’ve led school-based programs or implemented edtech with depth, this is the opportunity to lead transformations that last.
At 2 Hour Learning (2HL), we help students master core academics in just 2 hours per day. That’s not a slogan. It’s a shift in how schools operate. As a member of our Implementation & Success team, you’ll work directly with school leaders and staff to bring this model to life. You’ll configure systems, but more importantly, you’ll build trust, solve real-time challenges, and coach teams toward results they didn’t think were possible.
This isn’t a behind-the-scenes support role. You’ll be on the frontlines, enabling rapid student progress, empowering school staff, and positioning schools to become long-term advocates of the 2HL approach. If you're ready to own the success of school partnerships — from kickoff to renewal — and want your work to drive real-world student growth, apply now.
What you will be doing
- End-to-end project management of the school launch process, ensuring on-time, trust-building launches with fully configured tech, trained staff, and aligned stakeholders.
- Empowering schools to implement the 2HL model with fidelity—monitoring core elements, resolving friction, and enabling staff to own and champion the model.
- Building long-term school success through regular support, proactive data-driven improvement, and positioning schools for renewal and advocacy.
What you will NOT be doing
- Acting as a passive support agent — this isn’t about logging tickets
- Running scripted trainings — you'll adapt content to match real-time school needs
- Sitting behind a desk all day — you’ll travel to school sites regularly
- Waiting for clear instructions — you’ll operate with high ownership in ambiguous environments
Key responsibilities
- Ensure that every school you work with successfully launches, sustains, and scales the 2HL model — driving measurable academic outcomes and long-term advocacy.
Candidate requirements
- At least 3 years in a client-facing role involving onboarding, implementation, or success enablement
- Experience troubleshooting a complex technical or operational issue in a professional setting
- Demonstrated understanding of learning science principles (e.g., mastery-based progression, motivation design, cognitive load)
- Experience using EdTech platforms (e.g., SIS, LMS, assessment platform)
- Currently based in the U.S. with legal authorization to work without employer sponsorship
- Ability and willingness to travel up to 50% within the continental U.S.
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