Description
At GT School, community is not a side initiative. It is our growth engine.
Our parent network is our most defensible advantage. When families feel connected, valued, and invested, they stay longer, refer faster, and advocate louder. We are looking for a high-agency builder who can turn a collection of enrolled families into a self-sustaining ecosystem.
In this role, you will design the systems that transform parents from customers into stakeholders. You will create the structures, rituals, and feedback loops that drive retention and referrals. You will not manage surface-level engagement. You will architect belonging.
If you think in flywheels, measure sentiment, and believe that community should directly impact growth, this role gives you ownership over one of the school’s most powerful assets.
What you will be doing
- Designing “sticky” engagement systems that move parents from passive observers to active contributors
- Identifying highly satisfied families and equipping them to become structured referral ambassadors
- Monitoring community health daily and intervening early with at-risk families
- Translating parent sentiment into weekly strategic briefs that inform leadership decisions
- Aligning academic milestones with intentional community “moments” that reinforce value
- Responding to parent questions with clarity, empathy, and speed across digital channels
- Creating and maintaining clear, high-impact parent-facing resources and knowledge content
What you will NOT be doing
- Managing passive social media engagement or chasing vanity metrics
- Broadcasting one-way updates without building real dialogue
- Operating as a reactive helpdesk or ticket closer
- Reading from scripts or relying on templated responses
- Troubleshooting technical bugs or acting as platform support
Key responsibilities
Build and operationalize a parent community system that drives measurable retention, advocacy, and organic enrollment growth.
Candidate requirements
- Proven experience designing and managing community, customer success, or multi-stakeholder programs
- Strong program management skills with experience running end-to-end initiatives
- Demonstrated ability to de-escalate sensitive parent concerns while extracting actionable feedback
- Data fluency with experience using CRMs and engagement metrics to track impact
- Exceptional writing skills with a clear, persuasive, human voice
- At least 1 year managing digital communication channels such as email, chat, or helpdesk tools
- Proven ability to manage multiple concurrent priorities with structured tracking systems
- Comfortable working remotely and communicating asynchronously
Nice to have
- Experience building community or customer advocacy programs in a high-growth startup
- Background in education or private school environments
- Fluency with digital community platforms such as Slack, WhatsApp Business, Circle, or similar tools
Applying for a role? Here’s what to expect.
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Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Pass proctored test.
Accept job offer.
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