Customer Success Manager
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

This role is not about resolving support tickets. It's about reshaping how schools function.

We're looking for education changemakers who understand that meaningful impact extends beyond software—it depends on implementation that endures. You will guide educators through critical transitions, oversee complex school rollouts, and make certain that students engage deeply with learning from the outset. If you have experience leading school-based initiatives or deploying edtech with substance, this is your chance to drive transformations with lasting results.

At 2 Hour Learning (2HL), we enable students to complete core academics in only 2 hours each day. This is not marketing language. It represents a fundamental change in school operations. As part of our Implementation & Success team, you will collaborate directly with school leadership and staff to realize this model. You will set up systems, but more critically, you will establish trust, address live challenges, and guide teams to outcomes they considered out of reach.

This is not a background support position. You will operate on the front lines, facilitating accelerated student achievement, equipping school staff, and preparing schools to become sustained champions of the 2HL methodology. If you are prepared to take ownership of school partnership outcomes—from launch through renewal—and want your efforts to produce tangible student growth, submit your application now.

What you will be doing

  • Leading full-cycle project management for school launch processes, delivering on-schedule, confidence-building rollouts with completely configured technology, prepared staff, and aligned leadership.
  • Enabling schools to adopt the 2HL model with consistency—tracking essential components, removing obstacles, and empowering staff to take ownership and advocate for the approach.
  • Cultivating sustained school success through ongoing support, proactive data-informed enhancements, and preparing schools for contract renewal and long-term partnership.

What you will NOT be doing

  • Functioning as a reactive support agent — this is not about ticket management
  • Delivering standardized training sessions — you will tailor material to address live school contexts
  • Working remotely full-time — you will visit school sites on a regular basis
  • Relying on explicit direction — you will exercise strong ownership in uncertain situations

Key responsibilities

  • Guarantee that every school under your stewardship successfully launches, maintains, and expands the 2HL model — producing quantifiable academic gains and enduring advocacy.

Candidate requirements

  • Minimum of 3 years in a client-facing capacity involving onboarding, implementation, or success facilitation
  • Demonstrated experience resolving a complex technical or operational challenge in a professional context
  • Proven understanding of learning science concepts (e.g., mastery-based progression, motivation design, cognitive load)
  • Hands-on experience with EdTech platforms (e.g., SIS, LMS, assessment platform)
  • Current U.S. residency with legal work authorization that does not require employer sponsorship
  • Capacity and willingness to travel up to 50% within the continental U.S.

Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve

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