Customer Support Representative

$75,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($37.5 USD/hour)

LOCATION NOTE: This is an in-person position based at one of our campus locations.

If you're someone who takes initiative rather than waiting to be told what to do, this role is designed for you. This is a unique opportunity to join one of Alpha's most recently launched campuses and leave a lasting impact from the very beginning. You won't simply be a member of the team—you'll actively contribute to shaping the culture, establishing standards, and expanding with the campus as it grows.

At Alpha, maintaining the status quo is not our mission. We're creating something better for students and their families. We need someone who can assume complete ownership of the new family enrollment experience and the everyday operations that ensure our campus functions effectively.

This is not a typical admissions position. You won't spend your days confined to a desk sending template emails or buried in administrative tasks. Instead, you'll conduct impactful family tours, establish trust with prospective parents, and shepherd them through a smooth, customized admissions process. Simultaneously, you'll guarantee our campus remains safe, compliant, and consistently prepared to welcome students and families with professionalism.

Alpha is a K–12 private school that transforms the way children learn. We leverage adaptive applications and skilled Guides to provide personalized, mastery-based education that equips students for life beyond standardized testing. In this position, you'll serve as the frontline representative of that mission, bringing it to life for every family who enters our campus. 

If you're prepared to advance rapidly while contributing to meaningful work, we'd like to hear from you.