Description
If you find yourself disengaged by routine ticket management but energized by tackling meaningful technical challenges with tangible results — this is worth your attention. This position is designed for the engineer who seeks more than writing code or managing configurations. It's for the technical operator who wants to drive the success of education technology that transforms outcomes.
At Studient, we don't simply layer AI onto legacy infrastructure. We've created something fundamentally different: the Motivention™ platform. It's a sophisticated integration of AI and motivation science that provides real-time, individualized mastery pathways for learners. When districts deploy our system, students who were two years behind accelerate their progress 4.6x faster. We stand behind this with an outcomes-based guarantee: districts pay only when students demonstrate measurable advancement.
This is where your expertise becomes critical. As the bridge between our technology and school IT infrastructure, your mission is to ensure every deployment is seamless, dependable, and efficient. You'll diagnose intricate technical problems, communicate technical specifications clearly, and collaborate directly with district IT leadership to maintain system integrity. Your contributions enable teachers to focus on instruction, students to succeed — and our platform to produce results.
Prepared to engineer the infrastructure of something genuinely impactful?
What you will be doing
- Diagnosing and resolving technical challenges related to district IT environments, SIS integrations, and platform functionality — frequently in real time.
- Facilitating IT onboarding sessions with district decision-makers to confirm system compatibility, data security protocols, and optimal configurations.
- Building and sustaining automated workflows across SIS systems, HubSpot, Google Sheets, APIs, and AWS QuickSight.
- Working cross-functionally with sales, support, and implementation teams to accelerate adoption and minimize time-to-impact.
- Creating process documentation, developing scalable templates, and eliminating reliance on tribal knowledge or improvised solutions.
What you will NOT be doing
- Working in isolation, developing code without understanding its real-world impact or outcomes.
- Delivering teacher training or facilitating classroom-level transformation — this role is systems-focused, not instructional.
- Navigating bureaucratic obstacles to execute decisions — we prioritize speed, transparency, and autonomy.
- Building custom integrations from scratch each time — we've established playbooks and automation for consistency.
- Managing ambiguous support tickets — you'll operate with clear structure, context, and prioritization.
Key responsibilities
Deliver seamless, scalable MTSS platform deployments that minimize district IT friction, drive faster adoption, and enable measurable improvements in student outcomes.
Candidate requirements
- Experience supporting K–12 district IT systems, with proficiency in SIS platforms and integration tools like Clever.
- Advanced technical troubleshooting skills and the ability to communicate complex systems clearly to non-technical audiences.
- Proficiency with HubSpot, Google Sheets (including automation), and data visualization using AWS QuickSight or equivalent tools.
- Understanding of FERPA and student data privacy standards.
- Strong interpersonal skills; must be comfortable facilitating meetings, troubleshooting on-site, and collaborating across teams.
- Eligible to work in the U.S., able to travel up to 70%, and able to pass background checks required for working in K–12 environments.
Nice to have
- Familiarity with AI tools and experience leveraging them to automate or optimize workflows.
- Previous experience in technical implementation roles within EdTech or school districts.
- Knowledge of API-based integrations and data flow architecture.
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Accept Job Offer.
Pass proctored test.
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