Description
NOTE: This role requires your physical presence in New York City and is onsite.
Alpha School is transforming the future of education. By combining AI-powered instruction, mastery-focused progression, and outstanding guides, Alpha enables students to explore their passions while delivering exceptional academic results.
In this position, you will guide families through every step—from initial outreach to final enrollment—ensuring that each touchpoint embodies Alpha's precision, warmth, and high standards. You will manage day-to-day correspondence, organize impactful admissions experiences, and keep applicant data accurate to support sound decision-making.
If you excel in dynamic, purpose-driven settings—where attention to detail, responsiveness, and structure directly influence family experience and enrollment success—this hybrid role provides both remote flexibility and consistent in-person participation at admissions activities.
What you will be doing
Manage and oversee the admissions inbox, providing timely, thoughtful, and professional responses to prospective families (both online and face-to-face)
Handle and monitor digital admissions documentation with meticulous attention to detail
Attend all admissions events, including information sessions, shadow visits, and community gatherings, whether hosted on campus or virtually
- Set admissions policy or make ultimate enrollment decisions
- Function exclusively in back-office tasks with no direct family contact
- Work within a slow-moving, heavily bureaucratic structure
- Emphasize relationship-building alone without rigorous execution and follow-through
Key responsibilities
This role ensures that a smooth, high-conversion admissions process strengthens enrollment outcomes and family satisfaction at Alpha's campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Proven administrative and organizational capabilities; you are dependable and highly detail-oriented
- High attention to detail and demonstrated experience managing accurate applicant records or CRM data
- Comfortable navigating a blend of remote work and in-person campus duties
- Able to adjust rapidly and succeed in a fast-paced, mission-driven setting
- Authorized to work in the US and available to work in-person in NYC; based in NY or willing to relocate
Nice to have
- Experience in education, enrollment management, or school operations
- Background facilitating admissions events or high-touch onboarding workflows
- Familiarity with rapidly evolving, technology-enabled work environments
You will be working for
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