Description
LOCATION NOTE: This is an in-person position based at one of our campus locations.
Many schools hide operations behind closed doors, committee meetings, and approval chains. Alpha takes the opposite approach. This role is front-facing throughout the day: welcoming families, resolving device problems, ensuring smooth arrivals, supporting anxious parents, managing vendor relationships, and maintaining a campus environment that feels secure, polished, and distinctly Alpha.
We need someone who can combine warmth with firmness, structure with flexibility, and confidence with humility. You will manage nearly all non-instructional operations: family communication, attendance systems, campus security, facility oversight, meal coordination, technology support, event logistics, and the urgent issues that escalate quickly without immediate action.
You will not be surrounded by a large on-site operations staff. You will work with documented procedures, off-site support teams, and established protocols, but you must learn quickly, apply available resources effectively, and exercise sound judgment independently. In return, you will become the reliable presence families trust, the partner guides depend on, and the approachable adult students turn to when problems arise.
If you are looking for a prominent school operations position where professionalism, discernment, communication, and accountability are tested daily, submit your application now.
What you will be doing
- Serve as the primary reliable contact for families, students, staff, and campus visitors, delivering clear, composed, and prompt communication.
- Oversee daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, meal service, campus cleanliness, event execution, and facility maintenance follow-through.
- Address safety protocols and student wellness matters, including entry monitoring, emergency drills, medical situations, record-keeping, and family notifications.
- Coordinate student technology and essential campus systems, including device provisioning, user account assistance, issue diagnosis, data backup, repair coordination, and escalation to centralized technical support.
- Cultivate working relationships with Guides, service providers, and families by leading with support while upholding operational standards.
What you will NOT be doing
- Working from a back office while others manage the front-line family and student experience.
- Delivering instruction, mentoring Guides, or developing academic programs.
- Waiting for supervisory approval before addressing every operational decision.
- Delaying campus action items by scheduling meetings when immediate resolution is needed.
- Delegating facilities, technology, vendor relations, or food service as outside your scope.
Key responsibilities
Deliver a secure, efficient, and inviting campus environment that consistently builds confidence among students, families, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Piedmont, CA; Palo Alto, CA; Fort Worth, TX (Southlake); Keller, TX (Fort Worth); Austin, TX (Spyglass); Houston, TX (Woodlands); Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
You will be working for
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