Description
LOCATION NOTE: This is an in-person role based at one of our campus locations.
Many schools hide operations behind closed doors, committee structures, and approval hierarchies. Alpha takes a different approach. This role places you front and center every day: welcoming families, resolving technology problems, ensuring smooth arrivals and departures, addressing parent concerns, managing vendor relationships, and ensuring the campus environment reflects Alpha's standards for safety, precision, and excellence.
We need someone who can balance warmth with firmness, maintain strong systems without becoming checklist-dependent, and project confidence while staying grounded in hands-on work. You will be accountable for nearly all non-instructional operations: family communication, attendance management, campus security, building maintenance, meal coordination, device support, event execution, and the seemingly minor issues that escalate quickly without swift action.
You will not be supported by a large on-site operations staff. You will have documented procedures, access to remote support teams, and established quality standards, but success requires rapid learning, smart use of available resources, and sound real-time decision-making. In return, you will become the dependable presence parents trust, the resource Guides count on, and the approachable problem-solver students turn to when help is needed.
If you are looking for a high-visibility school operations position where customer service, sound judgment, clear communication, and personal accountability are tested daily, submit your application today.
What you will be doing
- Serve as the primary, trusted contact for parents, students, staff, and campus visitors, maintaining calm, clear, and responsive communication at all times.
- Oversee all daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch execution, campus cleanliness, event management, and facility maintenance follow-through.
- Address campus safety and student welfare matters, including building access protocols, emergency drills, health-related incidents, incident documentation, and timely parent notification.
- Support student device management and foundational campus technology needs, including device provisioning, user account assistance, basic troubleshooting, data backup, repair coordination, and escalation to remote technical support.
- Cultivate productive relationships with Guides, external vendors, and families by prioritizing helpfulness while upholding organizational standards.
What you will NOT be doing
- Working from a back office while others manage parent interactions and student-facing responsibilities.
- Leading classroom instruction, mentoring Guides, or participating in curriculum development.
- Deferring every decision to a supervisor before taking appropriate action.
- Allowing multi-layered meeting processes to delay issues that require same-day resolution.
- Delegating responsibility for facilities, technology, vendor coordination, or food services to others.
Key responsibilities
Deliver a safe, efficient, and welcoming campus environment that builds confidence and trust among students, parents, and staff on a daily basis.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Piedmont, CA; Palo Alto, CA; Fort Worth, TX; Keller, TX; Carrolton, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
You will be working for
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