Description
LOCATION NOTE: This position requires in-person presence at one of our campus locations.
At many schools, operational leadership remains hidden behind closed doors, scheduled meetings, and bureaucratic processes. Alpha takes a different approach. This role demands full visibility throughout each day: welcoming families at the entrance, resolving technology problems, ensuring seamless arrival routines, reassuring concerned parents, managing vendor relationships, and creating a campus environment that feels secure, professional, and distinctly Alpha.
This position suits someone capable of being approachable without compromising standards, systematic without retreating behind procedures, and self-assured without distancing themselves from hands-on work. You will take ownership of nearly all non-instructional campus functions: family communications, attendance management, campus security, facility oversight, meal coordination, technology support, event execution, and the seemingly minor issues that escalate when left unaddressed.
You will not be supported by a large on-site operations staff. You will receive operational playbooks, remote assistance, and established protocols, but you must demonstrate the ability to absorb information quickly, leverage available resources, and exercise sound judgment independently. The long-term benefit is becoming the dependable presence that families trust, that guides turn to for support, and that students feel comfortable approaching when problems arise.
If you are seeking a front-facing school operations position where customer service, decision-making, communication, and accountability are tested daily, submit your application now.
What you will be doing
- Serve as the primary, reliable contact for parents, students, staff, and campus visitors, delivering clear, composed, and prompt communication.
- Take full ownership of daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch management, campus cleanliness, event oversight, and facility maintenance follow-through.
- Address safety protocols and student welfare matters, including building access control, emergency drills, health-related incidents, record-keeping, and parent notifications.
- Oversee student technology and essential campus IT functions, including device provisioning, account assistance, basic troubleshooting, data backups, repair coordination, and escalation to remote technical support teams.
- Cultivate trust with Guides, external vendors, and families by prioritizing helpfulness while upholding operational standards.
What you will NOT be doing
- Remaining out of sight in an administrative office while others manage the parent and student experience.
- Delivering classroom instruction, mentoring Guides, or developing academic curriculum.
- Deferring to a supervisor to resolve every situation before taking action.
- Managing campus operations through multiple meetings when immediate decisions are required.
- Viewing facilities management, device support, vendor coordination, or meal services as outside your scope of responsibility.
Key responsibilities
Deliver a secure, efficient, and inviting campus environment that consistently builds trust with students, parents, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Carrollton, TX; Fort Worth, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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