Description
You are the individual families will remember when they choose where to enroll. From initial inquiry through final commitment, you define how Alpha is perceived, communicated, and experienced. This position is designed for someone who understands that responsiveness, precision, and genuine care are not competing priorities—they define the baseline.
Alpha is transforming the concept of schooling. Our campuses integrate academic excellence, technology-driven instruction, and a coherent educational philosophy that honors students and their families alike. Admissions is the point where philosophy becomes tangible. Families approach us with curiosity, doubt, and optimism. Your responsibility is to turn ambiguity into clarity and conviction.
In this position, you own the admissions journey after a family expresses interest. You will reply to inquiries swiftly and with professionalism, arrange campus tours and shadow experiences, keep applicant data accurate and current, and facilitate meaningful conversations that clarify Alpha's approach and help parents determine fit. This is not a background function. You are client-facing, detail-oriented, and directly responsible for shaping the family experience at Alpha.
This is an on-campus, high-tempo role suited to someone who thrives managing competing demands without sacrificing precision or personal connection. If you value flawless execution, clear communication, and building experiences that feel effortless from the outside, this position provides genuine ownership and meaningful influence.
What you will be doing
- Replying to inquiries from prospective families within 24 hours using communication that is clear, inviting, and consistent with Alpha's identity
- Organizing and delivering admissions events, campus tours, and shadow day experiences for students
- Keeping applicant records accurate and current across admissions platforms and CRM systems
- Conducting meetings with families to present Alpha's educational model, respond to questions, and capture their input
- Collaborating closely with campus staff and admissions leadership to ensure each family progresses through the pipeline
What you will NOT be doing
- Making final decisions regarding admissions or enrollment outcomes
- Delivering classroom instruction or providing academic support
- Relying on aggressive sales methods or inflexible talking points
- Operating in an environment where expectations, priorities, or standards remain ambiguous
Key responsibilities
Create a high-integrity, high-conversion admissions journey that moves families from initial outreach to confident enrollment decisions.
Candidate requirements
- Bachelor's degree preferred but not required
- At least 2 years of experience in admissions, customer service, or a family-facing operations role
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Fluent in both English and Spanish (verbal and written)
- Strong organizational skills and consistent attention to detail
- Availability to work on-campus in Miami, FL, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or parent-facing programs
- Comfort operating in fast-changing, tech-enabled environments
You will be working for
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