Description
You are the individual families will recall when choosing where to enroll their child. From initial inquiry through final commitment, you define how Alpha is perceived, communicated, and experienced. This position is designed for someone who understands that responsiveness, precision, and genuine care are not competing values—they are baseline expectations.
Alpha is transforming the concept of schooling. Our campuses integrate academic excellence, technology-driven instruction, and a distinct educational philosophy that honors students and their families. The admissions process is where that philosophy becomes tangible. Families approach us with curiosity, doubt, and optimism. Your responsibility is to convert uncertainty into trust.
In this capacity, you oversee the admissions journey after a family expresses interest. You will address family questions promptly and with professionalism, arrange campus tours and shadowing opportunities, keep applicant data accurate and current, and facilitate meaningful discussions that clarify Alpha's approach and help parents determine fit. This is not a support role conducted from the background. You are client-facing, meticulous, and responsible for shaping how families perceive Alpha.
This is an on-site, high-tempo position suited for someone who thrives managing competing demands without sacrificing attention to detail or personal connection. If you value strong execution, clear communication, and building experiences that feel effortless to those you serve, this role provides genuine ownership and meaningful influence.
What you will be doing
- Addressing inquiries from prospective families within 24 hours with communication that is clear, inviting, and consistent with Alpha's values
- Organizing and facilitating admissions activities, including campus tours and student shadow experiences
- Ensuring applicant information is current, accurate, and properly recorded in admissions platforms and CRM systems
- Conducting meetings with families to clarify Alpha's educational model, respond to concerns, and capture input
- Collaborating with campus staff and admissions colleagues to ensure continuous progress for every prospective family
What you will NOT be doing
- Determining final admissions outcomes or enrollment eligibility
- Delivering classroom instruction or providing academic support
- Employing aggressive sales methods or following inflexible scripts
- Operating in a setting where performance expectations, goals, or processes lack clarity
Key responsibilities
Create a high-integrity, high-impact admissions journey that supports families from their initial outreach through informed enrollment decisions.
Candidate requirements
- Bachelor's degree preferred but not required
- At least 2 years of experience in admissions, customer service, or a family-facing operations role
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Fluent in both English and Spanish (verbal and written)
- Strong organizational skills and consistent attention to detail
- Availability to work on-campus in Miami, FL, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or parent-facing programs
- Comfort operating in fast-changing, tech-enabled environments
You will be working for
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