Strategic Account Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

Most customer success teams still operate reactively. Roughly 70% of CS effort remains dedicated to manual reporting and firefighting problems after they surface—low-impact activities that do little to preserve accounts or generate new revenue. Even with AI entering the market, the majority of organizations still rely on guesswork to assess customer health, respond to churn risks only when it's too late, and depend on generic touchpoints to secure renewals or drive expansion.

Zax takes a fundamentally different approach. Our customer success framework is powered by AI that handles the heavy lifting—monitoring usage patterns, identifying risk signals, projecting renewal likelihood, and flagging expansion potential. This allows you to focus on high-leverage work: building data-driven success strategies, leading executive-level dialogue, and orchestrating deliberate growth initiatives. You will operate at the forefront of a system where AI functions as a strategic partner in every customer engagement.

This is not a conventional customer success position. You will not be managing 100 accounts simultaneously or sending passive follow-ups in the hope of engagement. Instead, you will oversee a focused group of high-value clients and leverage AI-generated intelligence to facilitate C-suite planning discussions, preemptive churn mitigation, and precisely timed expansion opportunities grounded in measurable data. If you prefer a role centered on relationship maintenance or performative quarterly reviews, this will not suit you. We need someone who operates with analytical rigor and is comfortable driving value conversations.

You will join a function that operates more like a revenue growth team than a reactive support unit. Success will be evaluated by tangible business metrics: retention rates, expansion revenue, and customer advocacy. If you are motivated to develop expertise in AI-augmented workflows, collaborate closely with next-generation tools reshaping the profession, and work at the nexus of analytics, strategy, and executive engagement, we are interested in speaking with you.