Vice President Multi-Site Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You tour a facility and immediately notice what others miss — the ceiling tile that's come loose but wasn't reported, the HVAC unit that's been making noise for days, the landscaping contractor who completed only half the work yet submitted a full invoice. You don't wait for complaints to surface. You resolve issues before they become visible problems.
That ability defines this position. 2 Hour Learning runs premium K–12 facilities where families expect an environment that is secure, reliable, and presentation-ready every day — not only when special events occur. You'll maintain that standard throughout the Northeast region: Manhattan serves as your primary location, supplemented by regular visits to campuses in CT, MA, and PA. Your efforts determine whether a campus consistently delivers a premium experience or quietly deteriorates between leadership reviews.
Year one focuses heavily on establishing standards and restructuring vendor relationships — defining what "ready" means operationally, implementing audit protocols, removing underperforming vendors, and bringing Campus Coordinators and Site Specialists into a sustainable operating cadence. As additional schools join the region and your operational framework matures, the role evolves toward ongoing regional oversight: you become the operations expert the organization turns to when launching new campuses, managing emergencies, or revising standards.
This position is field-intensive. If you prefer desktop management, this role isn't suitable. If you want direct accountability for ensuring 25+ campuses maintain premium standards daily — with full authority to execute — continue reading.
What you will be doing
- Performing scheduled on-site inspections at Northeast campuses using documented standards covering cleanliness, HVAC, safety, security, signage, landscaping, furniture, and presentation-readiness — and converting observations into confirmed corrective actions
- Managing facilities problems and urgent situations, coordinating vendor response, and closing work orders only after confirming resolution (urgent items <24 hours, standard items <1 week)
- Overseeing local vendor execution against service-level agreements, removing consistently underperforming vendors, renegotiating contract terms, and conducting direct accountability discussions regarding quality and pricing
- Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure campuses operate through standardized routines rather than individual heroics
- Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping enhancements, AV/networking installations) within timeline and budget constraints while minimizing student impact
- Documenting enterprise standards and AI-powered procurement frameworks (utilizing ticketing platforms, IoT/predictive maintenance systems, and centralized vendor sourcing) to ensure consistent campus launch and operation
- Delivering concise weekly written updates covering regional quality metrics, vendor performance data, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely from reports — this position demands frequent physical presence at the Manhattan location plus 20–40% travel to regional campuses (CT, MA, PA)
- Managing new campus design or overseeing ground-up construction projects — capital expansion belongs to a separate function
- Establishing enterprise procurement policy without field validation — your standards emerge from direct site observation
- Working within clean organizational hierarchies with formal authority over all personnel affecting your outcomes — you'll create accountability through documentation, written follow-through, and rejection of ambiguous vendor commitments
- Treating "presentation-ready only during leadership visits" as acceptable — recurring problems receive root-cause analysis, not repeated work orders
- Operating in constant reactive mode — the inspection schedule and predictive maintenance tools exist to identify failures before they generate complaints
Key responsibilities
Maintain every Northeast region campus at safe, premium, and presentation-ready standards every day.
Candidate requirements
- Located in New York City or commutable proximity, prepared to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success managing vendor-managed services for quality, cost, and SLA compliance across multiple sites
- Hands-on experience addressing urgent facilities challenges (safety, HVAC, security, cleanliness) with measurable customer experience outcomes
- Consistent written operations discipline: issue tracking, escalation documentation, vendor correspondence, weekly regional quality summaries
- Working knowledge of current operations technology (ticketing platforms, IoT/predictive maintenance, AI-supported procurement or planning)
Nice to have
- Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare systems serving demanding clientele
- Experience building or overhauling a regional operations framework where the previous approach depended on individual heroics instead of documented standards
- History of terminating underperforming vendors and developing a reliable local vendor network
- Experience directing capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities
- Background operating in an AI-native environment where automated playbooks, dashboards, and predictive tools handle routine tasks so people concentrate on decision-making
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