Director of Campus Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You step onto a campus and immediately notice the details others miss — the ceiling tile that's come loose and hasn't been flagged, the HVAC unit making noise for days, the landscaping contractor who only delivered half the agreed scope yet submitted a full invoice. You don't wait for a complaint to surface. You resolve the issue before it reaches anyone's attention.
That awareness defines this role. 2 Hour Learning runs premium K–12 campuses where families invest in an environment that remains safe, consistent, and ready for tours every single day — not only when special events are scheduled. You will maintain that standard throughout the Northeast: Manhattan will be your primary campus, with routine visits to schools in CT, MA, and PA. Your contributions determine whether a campus consistently feels premium or slowly deteriorates between leadership visits.
The initial year focuses heavily on establishing standards and refining vendor relationships — defining what "ready" means, implementing the audit schedule, replacing underperforming vendors, and bringing Campus Coordinators and Site Specialists into a consistent operational rhythm. As the region expands and your systems mature, the role evolves into sustained regional leadership: you become the operator the organization relies on when launching a new campus, managing an urgent situation, or revising a core standard.
This is a field-based role. If you prefer to operate from behind a screen, this isn't the right fit. If you want clear ownership of whether 25+ schools maintain a premium standard every day — and the authority to deliver that outcome — continue reading.
What you will be doing
- Performing scheduled on-site audits at Northeast campuses using documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and converting audit findings into confirmed corrective actions
- Managing facilities issues and emergencies, coordinating with vendors, and closing work orders only after verifying resolution (urgent items within 24 hours, routine items within 1 week)
- Overseeing local vendor performance relative to service-level agreements, removing vendors with repeated failures, renegotiating contracts, and conducting direct accountability conversations regarding quality and cost
- Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure every campus follows consistent processes rather than relying on individual heroics
- Managing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV and networking installations) on time and within budget, with minimal student disruption
- Documenting global operating standards and AI-supported procurement workflows (leveraging ticketing platforms, IoT and predictive maintenance systems, and centralized purchasing) to ensure uniformity across all campus openings and operations
- Delivering clear weekly written summaries on regional quality, vendor outcomes, escalations, and capital expenditure variance
What you will NOT be doing
- Operating remotely from a dashboard — this position demands frequent physical presence at Manhattan and 20–40% travel to regional campuses (CT, MA, PA)
- Leading greenfield campus design or managing new construction projects — capital expansion responsibilities reside with a separate team
- Defining company-wide procurement strategy without field input — your standards are developed through direct site observation
- Receiving well-defined reporting structures and direct authority over every individual whose performance affects your work — you will drive accountability through clarity, written documentation, and refusing to tolerate ambiguous vendor commitments
- Treating "tour-ready only during leadership visits" as acceptable — persistent issues are root-caused and resolved, not repeatedly re-ticketed
- Defaulting to reactive problem-solving — the audit schedule and predictive maintenance tools are designed to identify failures before they generate complaints
Key responsibilities
Maintain every campus in the Northeast region as safe, premium, and tour-ready on a daily basis.
Candidate requirements
- Located in New York City or within commuting distance, prepared to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality, cost, and service-level agreement compliance across multiple sites
- Hands-on experience addressing urgent facilities challenges (safety, HVAC, security, cleanliness) with measurable impact on customer experience
- Consistent written operational discipline: issue tracking, escalation documentation, vendor communications, weekly regional quality summaries
- Proven use of contemporary operations technology (ticketing platforms, IoT and predictive maintenance systems, AI-assisted procurement or planning tools)
Nice to have
- Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving clientele with high expectations
- Experience building or rehabilitating a regional operations framework that previously depended on individual heroics instead of documented standards
- History of removing underperforming vendors and developing a reliable local vendor network
- Experience overseeing capital improvement projects (HVAC, AV and networking, landscaping, interior renovations) in active, customer-facing settings
- Background operating in an AI-driven environment where playbooks, dashboards, and predictive tools handle routine tasks so teams can focus on judgment and decision-making
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