VP of Campus Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You visit a facility and immediately recognize the problems — the ceiling tile that's loose and unreported, the HVAC return making noise for days, the landscaping contractor who billed for incomplete work. You don't wait for complaints to surface. You resolve issues before they're visible to others.
That skill defines this role. 2 Hour Learning runs high-end K–12 campuses where families expect an environment that is secure, reliable, and presentation-ready at all times — not only when scheduled events occur. You will uphold that expectation throughout the Northeast: Manhattan will be your primary site, supplemented by frequent visits to schools in CT, MA, and PA. Your work determines whether a campus maintains its premium quality or quietly deteriorates between leadership reviews.
Year one focuses heavily on establishing standards and vendor accountability — defining what "ready" means operationally, implementing the audit schedule, terminating underperforming vendors, and training Campus Coordinators and Site Specialists in repeatable processes. As the region expands and your operating model matures, the role evolves into sustained regional oversight: you become the expert the organization turns to for new campus launches, crisis response, or standard revisions.
This is a field-based position. If you prefer managing from behind a screen, this role isn't suitable. If you want direct accountability for maintaining premium conditions across 25+ schools — and the authority to deliver it — continue reading.
What you will be doing
- Performing scheduled on-site inspections at Northeast campuses against written standards covering cleanliness, HVAC, safety, security, signage, landscaping, furniture, and presentation-readiness — and ensuring findings result in confirmed corrective action
- Managing facilities incidents and emergencies, coordinating vendor response, and closing work orders only after confirming resolution (urgent issues <24 hours, standard issues <1 week)
- Overseeing local vendor compliance with service level agreements, terminating consistently underperforming contractors, renegotiating contracts, and conducting direct accountability discussions on quality and pricing
- Implementing a consistent weekly operating cadence with Campus Coordinators and Site Specialists to ensure campuses operate on standardized routines rather than individual effort
- Managing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV/network infrastructure) within timeline and budget constraints while minimizing student impact
- Documenting global operating standards and AI-powered procurement frameworks (utilizing ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing) to ensure consistency across all campus launches and operations
- Delivering concise weekly written reports on regional facility quality, vendor performance, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely via dashboards — this position demands regular physical presence at the Manhattan campus and 20–40% travel throughout the region (CT, MA, PA)
- Leading new campus design or managing ground-up construction projects — capital expansion responsibilities belong to a separate team
- Establishing company-wide procurement policy disconnected from operational reality — your standards emerge from direct site observation
- Working within clean organizational structures with direct authority over all relevant personnel — you will achieve accountability through documentation, written follow-through, and rejection of ambiguous vendor commitments
- Treating "presentation-ready only for executive visits" as acceptable — persistent problems require root cause analysis, not repeat ticketing
- Operating in continuous reactive mode — the audit schedule and predictive maintenance systems exist to identify failures before they generate complaints
Key responsibilities
Maintain every Northeast region campus in a safe, premium, and presentation-ready condition every day.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel requirements
- Authorized to work legally in the United States without requiring visa sponsorship
- 5+ years of direct ownership of multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
- Documented success holding vendor-managed services accountable for quality standards, cost management, and SLA compliance across multiple sites
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable customer experience outcomes
- Consistent written operational discipline: issue tracking, escalation documentation, vendor correspondence, weekly regional quality reporting
- Verified experience with contemporary operations technology (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)
Nice to have
- Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clientele
- Experience building or repairing a regional operations framework that previously depended on individual heroics instead of documented standards
- Proven record of vendor replacement and development of a reliable local contractor network
- Background leading capital improvement projects (HVAC, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing facilities
- Experience operating in an AI-first organizational environment where automated playbooks, dashboards, and predictive tools handle routine work so staff can focus on decision-making
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