Description
LOCATION NOTE: This is a full-time, on-site position based at our Austin campus.
If you look at disorder and immediately begin mapping solutions, you'll thrive in this role. Alpha serves students who advance quickly, seek challenge, and embrace real accountability. We combine demanding academics with practical life skills and a focused 2-Hour Learning framework that allows students to progress with speed and confidence. We're looking for an operator who can transform a dynamic school environment into a seamless, high-functioning system—every transition, every handoff, every element executed flawlessly.
At our Austin location, you'll serve as the operational backbone: protecting time for concentrated learning, maintaining safe and efficient day-to-day operations, and removing barriers so Guides can mentor effectively. You'll manage facility workflows, frontline technology support, and community correspondence, building an environment where ambition is the standard and independence is cultivated. If you value clear expectations, decisive action, and measurable results, this role will suit you well.
Apply to build a campus where students accelerate their learning, families experience the impact, and operational discipline is the foundation of everything we do.
What you will be doing
- Managing the daily schedule with accuracy to ensure 2-Hour Learning blocks begin punctually, remain distraction-free, and conclude effectively.
- Providing frontline technology assistance (device configuration, initial troubleshooting) and coordinating handoffs to IT when needed.
- Overseeing a secure, well-organized campus: emergency drills, incident documentation, vendor management, and facility preparedness.
- Communicating effectively with students, families, and team members; resolving issues quickly and recording key decisions.
- Facilitating campus events—onboarding, programming, inventory and space coordination—to ensure the site consistently operates at full readiness.
What you will NOT be doing
- Delivering academic instruction or developing curriculum; Guides manage student mentorship while you operate the infrastructure.
- Working behind the scenes in isolation; your role is front-facing and directly influences student outcomes and family confidence.
- Investing effort in low-value tasks that don't enhance speed, safety, or learning quality.
Key responsibilities
Ensure the campus remains secure, prepared, and conducive to focus so that students and staff can concentrate on learning and development rather than operational concerns.
Candidate requirements
- Bachelor's degree (any field)
- 2+ years managing complex operations in education, events, hospitality, or a similar high-touch service environment.
- Composed under pressure; forward-thinking problem-solver capable of balancing multiple demands without sacrificing precision.
- Proficient in basic IT support and Google Workspace administration.
- Clear, professional written and spoken communication that builds trust.
- Authorized to work in the U.S.; able to work on-site in Austin, TX (no visa sponsorship available).
You will be working for
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