Director of Campus Operations

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Performing scheduled on-site inspections at Central Texas campuses using documented standards for cleanliness, HVAC performance, safety protocols, security measures, signage, landscaping, furniture condition, and tour-readiness — and converting observations into confirmed corrective actions
• Responding to facilities problems and emergencies, coordinating contractor response, and closing work orders only after on-site verification of resolution (urgent within 24 hours, standard within 1 week)
• Overseeing local contractor compliance with service-level agreements, removing contractors who consistently underperform, renegotiating contracts, and conducting direct accountability discussions on quality and pricing
• Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure each campus follows standardized procedures, not improvisation
• Overseeing significant campus improvements (HVAC replacements, interior updates, landscaping projects, AV/networking installations) delivered on time and within budget with minimal student impact
• Documenting enterprise standards and AI-supported procurement workflows (through ticketing platforms, IoT/predictive maintenance tools, and centralized vendor sourcing) to ensure uniform campus launch and operation
• Delivering clear weekly written updates on regional quality metrics, contractor performance, escalated issues, and capital expenditure tracking

• Operating remotely from software alone — this position demands regular in-person presence at Austin and 20–40% travel to other Central Texas locations
• Leading new campus design or managing ground-up construction projects — capital expansion resides with a separate team
• Defining company-wide procurement policy independently of field operations — your standards originate from direct site observation
• Receiving clean organizational structures and formal authority over every individual whose output you need — you will establish accountability through precision, documented follow-through, and rejecting ambiguous contractor schedules
• Treating "tour-ready only during leadership visits" as acceptable — repeat problems receive root cause analysis, not repeated work orders
• Defaulting to reactive crisis management — the inspection schedule and predictive maintenance systems exist to identify failures before they generate complaints

Maintain every campus in the Central Texas region as safe, premium, and tour-ready every day.

• Located in the Austin, TX metro area or within commuting range, prepared to work primarily from the Austin campus with 20–40% regional travel
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
• Documented success holding vendor-managed services accountable for quality, cost, and SLA performance across multiple sites
• Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable customer-experience outcomes
• Consistent written operational discipline: issue tracking, escalation documentation, vendor communications, weekly regional quality summaries
• Working knowledge of current operations technology (ticketing platforms, IoT/predictive maintenance, AI-assisted procurement or planning)

• Multi-site operations leadership in premium hospitality, luxury retail, private K–12, or healthcare organizations serving demanding clientele
• Experience building or restoring a regional operations framework where the previous approach depended on individual heroics instead of documented standards
• History of terminating underperforming contractors and developing a reliable local vendor network
• Background delivering capital improvement projects (HVAC, AV/networking, landscaping, interior updates) in active, customer-facing facilities
• Experience operating in an AI-first environment where automation, dashboards, and predictive tools handle routine tasks so people apply judgment