Master cutting-edge AI technologies and their application in transforming customer success paradigms.
Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Step into the future of customer success where AI isn't just a tool—it's your ally. At IgniteTech, we're redefining how businesses connect with their customers by anticipating needs before they arise. This isn't just a job; it's a revolution in customer engagement.
What you will be doing
- Utilize AI to resolve issues swiftly, conduct personalized check-ins, and analyze feedback for enhanced communication.
- Drive product engagement with AI-powered recommendations, virtual assistance, and personalized user experiences.
- Focus on upselling and refining customer success strategies to promote growth and minimize churn.
What you will NOT be doing
- Chasing after new customers.
- Managing technical support tickets.
- Getting involved in product development.
Key responsibilities
- Drive customer retention, engagement, and growth by harnessing AI to proactively meet customer needs, personalize interactions, and discover upselling opportunities.
Candidate requirements
- Minimum of 2 years in customer success within the B2B software sector.
- Experience with GenAI tools such as ChatGPT, Claude, or Bard.
Nice to have
Experience in leveraging AI for strategic decision-making in customer success.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
What you will learn
Work examples
Showcase your achievements in driving customer growth and retention through AI-driven strategies.
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.
