Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Welcome to the future of Customer Success, where AI meets human ingenuity. In a landscape where only 33% of businesses proactively leverage technology for customer engagement, we're charting a revolutionary course. At IgniteTech, we're not just keeping pace with the SaaS market – we're redefining it.
Picture yourself at the helm of an AI-powered customer success strategy that transforms traditional relationship management into a dynamic, predictive powerhouse. We're not waiting for problems to surface; we're anticipating needs, crafting personalized experiences, and driving growth through data-driven decisions.
This role transcends conventional customer success. Here, you'll harness cutting-edge AI to orchestrate customer journeys that don't just meet expectations – they exceed them. You're not just maintaining accounts; you're engineering success through the perfect blend of artificial intelligence and authentic human connection.
If you're energized by the idea of pioneering the next evolution in customer success, where every interaction is informed by intelligent insights and every decision is backed by predictive analytics, then you might be the innovator we're seeking.
What you will be doing
- Orchestrate AI-Enhanced Customer Journeys: Deploy intelligent systems to create personalized touchpoints and deliver proactive solutions before challenges arise
- Drive Digital Engagement Excellence: Utilize AI insights to craft tailored product experiences that maximize customer value and satisfaction
- Spearhead Strategic Growth Initiatives: Transform data-driven insights into actionable strategies for expansion and retention
What you will NOT be doing
- Customer acquisition and sales prospecting
- First-line technical support and troubleshooting
- Software development and product engineering
Key responsibilities
- Champion customer success through AI-powered strategies that elevate retention rates, deepen engagement metrics, and catalyze business expansion by delivering personalized, proactive solutions and identifying strategic upsell opportunities
Candidate requirements
- Proven track record of 2+ years in B2B software customer success, demonstrating expertise in relationship management and client retention
- Hands-on experience with generative AI platforms such as ChatGPT, Claude, or Bard, showcasing ability to leverage AI tools for business impact
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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