Customer Success Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Ready to revolutionize customer success? While most teams are stuck in reactive mode, we're pioneering an AI-powered approach that's changing the game. At IgniteTech, we're not just keeping up with the SaaS market – we're defining its future.
Picture yourself at the intersection of artificial intelligence and customer relationships, where data-driven insights meet human empathy. We're not just solving problems; we're preventing them before they arise. In a world where only 33% of businesses proactively use technology for customer engagement, we're proud to be leading the charge.
This role is for visionaries who understand that the future of customer success lies in predictive analytics and AI-driven strategies. You'll be part of a team that's transforming traditional customer success metrics into powerful growth engines, using cutting-edge technology to craft personalized experiences that drive real results.
What you will be doing
- Champion AI-Powered Success: Harness artificial intelligence to transform customer interactions from reactive to proactive, creating personalized experiences that drive engagement and satisfaction
- Lead Strategic Growth: Use AI-driven insights to identify and capitalize on upsell opportunities while optimizing customer engagement strategies
- Pioneer Smart Solutions: Leverage advanced analytics and AI tools to enhance product adoption and create tailored user experiences
What you will NOT be doing
- Cold calling or new customer acquisition campaigns
- First-line technical support or ticket management
- Software development or product engineering tasks
Key responsibilities
- Drive measurable business outcomes through AI-enhanced customer engagement strategies
- Develop and implement data-driven approaches to boost customer retention
- Create personalized growth pathways for clients using predictive analytics
- Transform customer feedback into actionable insights for business growth
Candidate requirements
- Proven track record of 2+ years in B2B software customer success
- Hands-on experience with generative AI tools like ChatGPT, Claude, or Bard
- Passion for technology and ability to adapt to emerging AI solutions
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
